Strategy & Growth Manager - job 2 of 2

The Strategy & Growth Manager at Veolia North America is responsible for overseeing the branch's revenue growth by managing a team of Sales Representatives, Inside Sales, and Account Managers. Key responsibilities include developing a three-year growth strategy, setting up targets and incentives for the sales team, and ensuring effective handovers between Sales Representatives and Account Managers. The role also requires attending customer meetings and supporting the team in creating compelling customer propositions.

For the Strategy & Growth Manager position at Veolia North America, candidates should have at least 7+ years of proven sales success or account management experience, ideally within a similar sector. A technical understanding of waste transport, disposal, and recycling is essential, along with experience in sales operations and strategic analysis. Strong leadership skills and the ability to motivate and coach a diverse team are crucial for this role.

The Strategy & Growth Manager plays a pivotal role in customer growth at Veolia North America by identifying priority customer targets and developing strategies to win new clients while growing existing relationships. Through strategic leadership and effective management of the sales team, the manager ensures that customer propositions are aligned with client needs and that their experiences exceed expectations, ultimately leading to expanded revenue and market presence.

Essential skills for a Strategy & Growth Manager at Veolia North America include a results-oriented mindset, strong leadership and coaching abilities, strategic thinking for effective market entry and growth, and excellent analytical skills for measuring performance. Additionally, the ability to challenge conventional thinking and motivate a team towards achieving stretched targets is critical for success in this role.

Veolia North America offers a comprehensive benefits package for the Strategy & Growth Manager position, including health, dental, and vision insurance, as well as paid time off policies. Employees can also participate in an employer-sponsored 401(k) plan to help support their future financial goals. Our commitment to employee well-being is a cornerstone of our company culture.

When developing the branch's growth strategy, I would first conduct a thorough analysis of current market trends and customer needs to identify key focus segments. I would then set clear, measurable goals, prioritize target customers, and define actionable plans to achieve those goals. Collaborating with my team to leverage their insights and skills would be vital in formulating a cohesive strategy.

I have extensive experience managing sales teams within technical environments, where understanding the products and services is crucial. I focus on nurturing my team’s skills through regular training and support, encouraging open communication for feedback. This approach helps in creating a knowledgeable sales force that can effectively engage with customers and address their specific technical needs.

To engage and retain clients, I would focus on fostering strong relationships through regular communication and personalized service. I would implement feedback loops to understand client satisfaction and areas for improvement. Offering additional value, such as tailored solutions or industry insights, would also help deepen partnerships and encourage long-term loyalty.

Handling underperformance involves a proactive approach starting with identifying the root cause of the issue. I would have one-on-one discussions with the underperforming team member to explore any obstacles they may be experiencing. From there, I would collaborate with them to develop an improvement plan, incorporating coaching, training, or resource adjustments to help them meet targets effectively.

Staying informed about industry trends requires a multi-faceted approach. I regularly attend industry conferences and seminars, subscribe to relevant publications, and engage with professional networks. Leveraging tools like market analysis reports and competitor assessments enables me to anticipate changes and position our strategies accordingly.

Data plays a critical role in my decision-making process. I rely on analytics to evaluate sales performance, customer engagement, market trends, and operational efficiency. By leveraging data-driven insights, I can make informed strategic choices that enhance revenue growth and improve customer satisfaction while ensuring our goals align with the company’s broader objectives.

In a previous role, I successfully increased my team’s productivity by implementing a goal-setting framework that encouraged accountability and visibility. By breaking down larger objectives into achievable tasks and celebrating small wins, I cultivated a motivated environment that led to improved performance and greater overall results for the sales team.

Entering a new market segment requires a deep understanding of market dynamics. My approach would begin with comprehensive market research to identify potential opportunities and gathering data on competitor strategies. From there, I would work with my team to develop targeted marketing and sales approaches tailored to the specific needs of that segment, ensuring alignment with our overall business strategy.

Building a strong team culture starts with fostering an environment of inclusivity and respect. I prioritize open communication and encourage team members to share their diverse perspectives and ideas. Regular team-building activities and success-sharing sessions help in establishing rapport among members, enhancing collaboration, and working towards shared goals.

Measuring the success of a growth strategy involves setting clear key performance indicators (KPIs) at the onset. These might include revenue growth percentages, client acquisition rates, or customer satisfaction levels. Regularly reviewing performance against these metrics enables us to assess progress and adjust strategies as needed to ensure we remain on track to meet our growth objectives.