Verification Specialist (Outbound)

At First Advantage (FA), we are a leading global provider of technology solutions for screening, verifications, safety, and compliance related to human capital. We deliver innovative solutions and insights that help customers manage risk and hire the best talent.

Under general direction, the Verification Specialist, performs outbound calls to verify the data of job applicants’ education and employment history and interviews former supervisors and references. This role will flag and re-verify discrepancies through appropriate sources and channels. Strong organization and prioritization skills, high attention to detail, effective time management and able to adhere to all Departmental procedures and Fair Credit Reporting Act regulations are all key components of this role.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Essential Duties & Responsibilities

• Outbound calling to verify job applicants’ education and employment history and researches any discrepancies in cases in an accurate and timely manner.
• The Verification Specialist will need to maintain an acceptable outbound call average will maintain quality of call attempts in accordance with departments KPI’s.
• Processes verification templates, making sure all forms are filled out properly and completely, along with properly documenting notes in the proprietary database system.
• The role is responsible for building and maintaining strong working relationships with multiple internal clients and communicates to all levels of management regarding the company, client information and/or general questions or concerns.
• Conducts all duties in accordance with FA policies, Fair Credit Reporting Act and any other state and federal laws.
• Other duties as assigned.

Requirements

Education:

High School diploma or equivalent required. Associates degree preferred.

Experience:

1+ years’ experience with Verifications/Background Checks/Research preferred.

Other Knowledge, Skills, Abilities, or Certifications:

• Excellent communication/customer service skills.
• Comfort with phone communication as main means of obtaining and confirming applicant information.
• Strong accuracy, attention to detail, and ability to work independently and/or as part of a team.
• Ability to multi-task, prioritizes, self-motivate, and effectively manage work schedule.
• Strong analytical and computer skills including Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Planning, organizational, and time management skills – Ability to work in a fast-paced environment and meet deadlines.

Physical Requirements:

This role is largely a sedentary in nature and involves sitting for long periods of time. The role requires the ability to hear and talk as well as to see data and adjust visual focus for computer and paper tasks, read, type, lift and/or carry equipment and files up to 20 pounds, walk, bend or stand as necessary.

Working Environment:

100% remote/telecommute

Candidates from the following states/areas will not be considered for this position:

Arizona

California

Colorado

Connecticut

Hawaii

Illinois

Maine

Maryland

Massachusetts

New Jersey

New York

Oregon

Vermont

Washington

Washington D.C.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and requirements.

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Q2wVqNOY2m