Contact Center Representative

At Verisys we are passionate about improving people’s lives. This includes our customers, the patients they serve, our clients, and our team members. A Verisys Contact Center Representative represents the first impression of our organization. They set the tone for the Verisys client experience with the highest standards and purest data.

At Verisys we take tremendous pride in the quality of our data and services; the person chosen for this role will elevate and protect the credibility and integrity of the company within the health care community – patients, providers, payers and our country’s entitlement programs that cover the most vulnerable among us. In this position, you’ll have the opportunity to create and influence a proactive and positive culture as a part of a greater team – one that celebrates successes and enjoys the journey along the way.

Please note this is a remote opportunity but you "MUST" live in one of the following states to be considered: CO, FL, GA, IL, IN, KS, KY, MA, ME, MD, MO, MI, NC, OH, OK, PA, UT, TN, WI, VA  

The shift for this position is 4/10's - Mon, Tues, Thurs, Fri with Wed off.

9:35am - 8:05pm est

Responsibilities:

* Provide top notch customer service in a fast-paced environment

* Educate and assist customers and health care providers with Verisys services and data

* Maintain high-performance metrics around quality, accuracy, as well as customer satisfaction

* Be able to make sound decisions while keeping the customer and company in mind

* Ability to work independently while doing what’s best for our customers

* Involved in all aspects of customer service, including solving problems, answering questions

* Ability to work with customers to ensure fantastic service

* Pragmatically and effectively communicate to both internal and external customers

* Respond promptly and efficiently to incoming requests

Requirements:

* Ability to create and deliver the best customer experience possible

* Excellent verbal and written communication skills

* The ability to work in a fast-paced environment while being organized and using your time efficiently

* Empathy to customer concerns and ability to display sincere desire to find a resolution

* Ability to meet strict attendance guidelines

* Excellent written and verbal communication skills

* Ability to adjust between technical and functional to meet audience comprehension

* Strong critical thinking skills with the ability to work through and understand the details to arrive at solutions

* Highly organized, with ability to multitask to meet or exceed deadlines in a fast-paced, changing environment

* Uncompromised approach to meet/exceed requirements

Would love to see:

* Experience in Healthcare or related industry

* Call center experience

* Bilingual Spanish/English

Awesome Benefits:

* $17 per hour

* Amazing medical, dental, and vision plans 

* Generous Paid Time Off

* 11 Company Paid Holidays per year

* Short-Term and Long-term Disability & company paid Life Insurance

* 401(k) Plan with generous Company Match (100% vesting from day 1)

* Tuition Reimbursement Program