Site Reliability Engineer

Position: Site Reliability Engineer I Core Requirements and Responsibilities... • Build knowledge on how the application works, its underlying architecture, and data relationships. • Address support escalations from Customer Support and Technical Support. • Debug and correct application configurations, code, database queries, and data to restore an incident. • Collaborate with the product owner and product manager for any solutions that require product development engagement. • Apply reverse engineering to troubleshoot the issue. • Automate support processes. • Collaborate with SaaS Operations and development team to ensure proactive monitoring, high availability, and performance of products for the best customer experience. • Take ownership of root cause analysis to resolve problems permanently. • Create and maintain runbooks outlining development support procedures. • Collaborate with others to innovate and implement solutions to optimize product and team performance. • Participate in projects as required. • Communicate solutions effectively to technical and non-technical teams. • Comply with standard processes and security policies when implementing solutions. Qualifications: • BS/MS degree in Computer Science, Engineering, or relevant experience. • Exposure to Microsoft Windows and Microsoft .NET frameworks. • Experience in writing database queries on SQL Server or equivalent platforms. • Coding and scripting skills in languages like C#, Power Shell, Python, or others. • Basic knowledge of navigating a Linux environment preferred. • Demonstrated interest and self-motivation to learn new technologies if lacking Windows or Linux experience. • Flexibility to work extended hours when necessary. • Exposure to the insurance industry desired. #J-18808-Ljbffr