Site Reliability Engineer I

Wage Notice: $65,000 - $75,000 + VIP BonusApplication Deadline: 7/29/2024Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.Core Requirements and Responsibilities:Essential job functions included but are not limited to the following:• Build knowledge on how the application works, its underlying architecture, and data relationships.• Address support escalations from Customer Support and Technical Support.• Debug and correct application configurations, code, database queries, and data to restore an incident.• Collaborate with the product owner and product manager for any solutions that requires product development engagement.• Apply reverse engineering to troubleshoot on the issue.• Automate support processes.• Collaborate with SaaS Operations and development team to ensure proactive monitoring, high availability, and performance of products to achieve the best customer experience.• Take ownership of root cause analysis to resolve problems permanently.• Create and maintain runbooks that outlined development support procedures.• Collaborate with others to innovate and implement solutions to optimize product and team performance.• Participate in projects as required.• Communicate solutions effectively to technical and non-technical teams.• Comply with standard processes and security policies when implementing solutions.Knowledge, Skills and Abilities:• A fast learner.• A problem solver.• Ability to document procedures.• Able to meet deadlines.• Able to work in a team and fast tempo environment.• Good communication skills. Able to deliver the message effectively to a technical and non-technical audience.• Able to comply with processes and procedures.• Able to maintain professional composure in any situation.Qualifications:• BS/MS degree in Computer Science, Engineering, or established professionals with relevant experience.• Exposure to Microsoft Windows and Microsoft .NET frameworks.• Exposure in writing database queries on SQL Server or equivalent database platforms.• Coding and scripting skills such as programming using C#, PowerShell, Python, or other relevant languages.• Basic knowledge to navigate on Linux environment is preferred.• Candidate without Windows or Linux experience must demonstrate a keen interest and self-motivated to pick up new technology.• Flexible in working extended hours on occasions or as required.• Exposure in the insurance industry is desired but not mandatory.Additional Requirements and Details:• Travel required up to 10% of the time.• Located and working from an office location.• Occasional lifting and/or moving up to 10 pounds.• Frequent repetitive hand and arm movements required to operate a computer.• Specific vision abilities required by this job include close vision (working on a computer, etc.).• Frequent sitting and/or standing.THE VERTAFORE STORYOver the past 50 years, Vertafore has advanced the entire insurance distribution channel with the best software solutions in the industry. Today, we're proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster, reduce costs, and fuel growth by increasing collaboration and streamlining processes. Vertafore leads the industry with secure, cloud-based mobile products that provide superior reporting and analytics, delivering actionable insight- right when customers need it most. We partner with other leading technology companies to deliver comprehensive solutions to improve the way our customers do business and serve their customers.The Vertafore WayInsurance is about relationships, and technology should make those relationships stronger. That's why, at Vertafore, it's our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers, becoming better every day, and delivering results you can see, we provide the level of trust and security that insurance is all about.• Bias to Action: We're united by an innate drive to take action and make a difference in the technology and insurance spaces.• Win Together: We work together as one team, showing empathy and respect along the way.• Show Up Curious: We work to challenge one another to push boundaries and think beyond the box.• Say It, Do It: We honor every one of our commitments because integrity is important to us.• Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs.• We Love Insurance: We appreciate the impact insurance has on the world.Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!Vertafore is a drug free workplace and conducts preemployment drug and background screenings.The selected candidate must be legally authorized to work in the United States.The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.Vertafore is a Flexible First working environment which allows team members to work from home as often as you'd like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.