Vice President, CRM Technology

The worldwide data management software market is massive (IDC forecasts it to be $138 billion by 2026!). At MongoDB we are transforming industries and empowering developers to build amazing applications that people use every day. We are the leading modern developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

The Vice President of CRM Technology is a trusted business partner responsible for technical delivery to support the Go-to-Market Organization, drive operational excellence, innovate, and deliver business results at MongoDB. You have a deep knowledge of Sales and Finance Operations processes as well as CRM technology and architecture. You will lead a global, growing team of approximately 35 Salesforce experts composed of business systems analysts, engineers, administrators, and solution architects.

You have seen what "good" looks like at scale in terms of both processes and technology. You are a creative thinker, you are collaborative, you are a problem solver and you find ways to continuously improve. You challenge the status quo, and do not accept the answer, "because it has always been this way", while supporting executives in making challenging and complex decisions that enable MongoDB to achieve strategic objectives.

This role can be based out of our New York City, Palo Alto, or San Francisco offices or remotely in the United States region.

Responsibilities

• Develop and gain buy-in for our CRM technology strategy and associated roadmap that drives the Company to achieve its business objectives and evolves with the organization's business strategy
• Define and execute against a rolling twelve month project roadmap, and provide visibility into a 24 month planning horizon
• Manage stakeholders. Be an integral member of the Go-to-Market Leadership Team and act as the trusted technology advisor. Facilitate discussions with key stakeholders across functions and levels, advise on technology and process maturity, data sensitivity, potential tradeoffs, scope creep and provide implementation options including crawl-walk-run phases
• Uplevel planning and execution processes including cross-functional prioritization and software delivery practices to ensure rapid, quality delivery
• Develop an organizational approach to balance the speed provided by a distributed technology support model with the efficiency of a centralized model
• Continuously innovate to drive business results
• Continuously evaluate the technology stack to determine where to build, buy/customize, replace
• Recruit, develop, and retain high performing global talent, and ensure they have deep knowledge of our end-to-end sales business operations practices. Eliminate any single points of knowledge
• Remain connected to the broader CRM community and incorporate best practices and new product offerings into MongoDB
• Liaise with internal teams to ensure our control environment is efficient and effective
• Scale CRM technology to support a larger, more complex Go-to-Market function
• Play a key role in driving effective change management and communication on technical delivery to non-technical audiences, explaining the "what", the "how" and the "why"
• Manage technology operations to ensure system uptime, performance, and data quality
• Partner with key vendors to ensure best-in-class system implementations, including appropriate levels of customization and integration
• Pay down existing technical debt in CRM platforms and prevent additional debt from accumulating without oversight and a plan to pay down in the future
• Implement project metrics to hold teams accountable

Qualifications

• 10+ years of experience in an IT business systems, business operations, product management, or a consulting role responsible for driving CRM service delivery
• 8 years or more of people management, including at least 5 years on the second line of management
• Extensive knowledge of best-in-breed CRM applications including but not limited to Salesforce and the Salesforce ecosystem including Xactly, Gainsight, FinancialForce, Clari, Conga
• Deep understanding of the Agile software development methodology and best practices. You have rolled out Agile, you understand what makes a great product owner and scrum master
• Ability to 'think big' with a strategic mindset to develop the medium-long term roadmap and strategy, while being able to adapt and be creative in problem solvings to meet immediate operational needs
• Able to communicate effectively with both C-suite, business stakeholders and engineering teams to conceptualize and sell ideas internally and attain win-win outcomes
• Proven track record of building effective relationships with Executives and senior leadership
• Demonstrated ability to solve problems creatively to drive results
• Experience integrating data across a plethora of system platforms, ability to define systems ownership, and ability to advise on best practices for master data management
• Track record of sustained successful partnership with cross-functional teams
• Excellent analytical, organizational, and time management skills
• Ability to lead multiple projects simultaneously that have fluctuating requirements, and time-sensitive deadlines

Success Measures

• In 3 months you will have a deep understanding of your team, the value proposition to the company, and a roadmap for the next 12 months
• In 6 months you will have built-out key initial processes and cemented strong working relationships with your key partners across the business
• In 12 months, having added key hires and implemented key operational processes for scale, you will have cemented the foundation to significantly grow the CRM Technology team over the next several years

To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.