Project Coordinator - Customer Care
- Act as Sales liaison between our internal and external customers providing professional and proper responses to all product and order related inquiries.
- Serve as subject matter expert for more specialized/complex products, projects, and/or direct accounts.
- Prepare and issue standard and special product quotations, including priced on application quotes, conforming to pricing guidelines and cost/margin analysis.
- Perform all quote/order related tasks and service-related activities ensuring accurate, timely and effective handling of customer requirements including maintenance of orders as required.
- Coordination of project delivery requirements utilizing project management and basic expediting skills through product substitution or escalation to Customer Satisfaction.
- Assist in the development of process improvements focusing on customer relationship management. Support the Victaulic Product Delivery System objectives by maintaining communications and partnership with internal and external customers.
- Assist in maintaining an on-going measurement on deficiencies that prevent on time, complete, and accurate shipments.
- Analyze and resolve customer requests, inquiries and/or concerns by utilizing best practices and established procedures.
- Responsible for customer satisfaction: Identify and report customer problems, potential Sales leads, and system deficiencies to Customer Care Management team, Sales Representative and/or Sales Management.
- Prevent and/or resolve any billing disputes ensuring improved efficiencies.
- Maintain orderly documentation, files, and records per established procedures and policies.
- Project Management review of daily, weekly and monthly reports. Communication of project status and jobsite coordination with internal and external customers.
- Utilizes the Quality Improvement Process and Lean principles to fulfill the responsibilities of the position and improve work processes.
- Assist with other departmental functions as directed by Customer Care Management team.
- B.S. / B.A. Degree required or three years of relevant work experience.
- Must possess proficient software skills such as Microsoft Office - Word, Excel, Access, and Project.
- Minimum three years of Victaulic product/market knowledge and expediting skills.
- Previous experience in project management and/or inside sales.
- Must display leadership and collaboration skills and be an effective advocate of process improvement.
- Must possess excellent oral and written communication skills, strong interpersonal and negotiation skills with effective interaction at all levels of the organization.
- Must maintain a professional and courteous attitude.
- Detail oriented, reliable, self-motivated, and able to multi-task effectively.
- Willing to be flexible in schedule and work occasional overtime.
- Willing to make infrequent overnight travel.
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Are you ready to take on an exciting challenge as a Project Coordinator - Customer Care with Victaulic? We’re looking for someone who thrives in a dynamic, customer-focused environment, and who enjoys acting as the essential connection between our internal teams and external customers. In this role, you will become the go-to expert for our specialized products, handling all inquiries related to orders and ensuring we deliver excellent service every step of the way. You’ll play a vital part in preparing quotations, maintaining timely communication about orders, and managing project delivery requirements. With your keen attention to detail and project management skills, you will help us refine our processes for even better customer relationship management. Plus, you’ll be applying your Victaulic product knowledge to resolve requests and address concerns efficiently. We value your input, so you’ll frequently collaborate with the Customer Care Management Team to identify improvements and prevent billing disputes. Your organizational prowess will ensure that our documentation is always orderly and up to date. To succeed in this role, you must have a strong background in project management or inside sales, along with excellent communication and collaboration skills. If you are detail-oriented, self-motivated, and ready to take the lead on customer satisfaction, we would love to meet you. Join us at Victaulic, where your dedication will be recognized and rewarded!
By
Victaulic
Since 1919, Victaulic’s pipe joining and flow control solutions have optimized construction productivity and reduced risk, ensuring projects are completed safely, on time and within budget. Driven by a spirit of continuous innovation, Victaulic’s ...
36 jobs
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