Video KYC Support

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realize their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realize their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Job Purpose

• To improve the quality of customer interactions and KYC fulfilment in the VRM Channel through virtual support.

• To be compliant and adhere to all regulatory KYC requirements and ensure appropriate customers are onboarded.

• To improve knowledge on KYC requirements and support the VRM Channel onboarding process.

• Support frontline business to deliver effortless banking experience to customers.

Key Accountabilities

• Adhere to KYC guidelines and onboard customer as per the same

• Customer acceptance procedure of the bank is strictly adhered to.

• Identify KYC gaps if any and ensure the same is rejected upfront.

• Act as first line of defense for the bank.