A Day in the Life –
The Video Teller/Banker (titled “Video Services Representative” at MSUFCU) are responsible for processing Interactive Teller Machine (ITM) transactions via video interaction efficiently and accurately to ensure providing exceptional customer service. To be successful in this position we ask that you work with sound judgment, professionalism, integrity, accuracy, and expediency in assisting our members. You will also seek opportunities to promote credit union products and services by identifying member needs and communicating opportunities that may most benefit them.
Schedule –
This position requires working a standard 40 hour week during Video Services hours of operations (Monday-Friday 8:00am-6:00pm), including rotating Saturdays (9:00am-3:00pm). Scheduled hours could change based on business need and future department growth.
Pay & Benefits –
Work Location
This position is an onsite role with a requirement to work all or the majority of the time at the Headquarters 2 Building in East Lansing, MI.
How You Can Be Successful in the Role –
What Skills You Can Bring to the Role –
To learn more about additional growth opportunities, visit www.msufcu.org/training
Physical Demands and Work Environment –
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
To provide superior service while assisting members and employees to achieve financial security, their goals, and ultimately, their dreams.
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