Operations Manager - Single Family Home Community

Village Green is searching for enthusiastic individuals to join our Sales Consultant team and be the first point of contact at our award-winning apartment communities. Do you have persuasive sales and marketing skills, excellent communication and negotiating abilities, and want to grow your career?  Our 100-year history makes us one of the oldest and most experienced management companies with room to grow within the rising apartment industry. 

Salary: $60,000 plus quarterly bonuses up to 15% and excellent benefits

The Operations Manager assists the Property Manager with activities involved in the successful day-to-day operation of the community with strong emphasis on accounts receivable and leasing. Also performs the Property Manager’s functions, with limited authority, in her/his absence.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

·         Establishes and maintains good relations with residents, prospective residents, and vendors

·         Maintains controls over Accounts Receivable.

·         Maintains current and complete property management software information. Inputs daily activities such as move-ins and move-outs, notices to vacate, resident transfers, lease renewals, lease changes, household and occupant demographics, search tag information, application approval/rejections, cancellations, etc.

·         Administers the lease renewal program.

·         Generates and delivers general correspondences to residents, vendors, and prospective residents such as lease violations, certificates of insurance updates, application rejection letters, etc.

·         Inspects condition of move-outs in a timely manner in order to document charges prior to refunding security deposits.

·         Generates security deposit refunds or reimbursements: calculates the interest on the security deposit, assess charges; inputs information into the property management program; prints and mails all applicable notices and information.

·         Generates and balances month-end reports that are produced by the property management program.

·         Maintains a collection policy for residents who moved out with a balance on their account. Submits a monthly report to property manager with the status on collection accounts.

·         Assists leasing in marketing long-term vacant units, i.e., set up mini models in units.

·         Assists property manager in evictions and follow state eviction laws.

·         Assists in monitoring property condition; report concerns/liabilities to property manager/maintenance supervisor.

·         Adheres to established policies related to fair housing.

·         Communicates with co-workers, management, residents, vendors, and all outside contacts in a courteous and professional manner.

·         Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts.

·         Performs leasing activities in the absence or unavailability of the Leasing Consultant.  See Leasing Consultant Job Description for specific information.

·         Plans, organizes, promotes, and implements resident functions in conjunction with the management staff.

·         Performs general office duties: answers the telephone; writes service requests, newsletters, files, monitors and orders office supplies and printed materials, etc.

·         Prepares invoices for approval in the event of an absence of the Property Manager.

·         Performs all reasonable duties as assigned by Property Manager, AAD/AD, or VP/AVP.

·         Performs, when asked, property manager duties in absence of Property Manager.

·         Responsible for the performance of the leasing staff’s closing ratio, phone conversion and shopping reports. Reports a Leasing Agent’s lack of performance and ability to the Property Manager.

REQUIREMENTS

·         Previous experience working in an operational type role preferred

·         Good computer skills with emphasis on Microsoft Word and property management software, and Excel experience preferred

·         A basic understanding of accounting principals

·         Good organizational skills

·         Previous experience as a Leasing Consultant or Assistant Manager

·         Supervisory skills

·         Prefer real state license

·         Ability to communicate effectively

·         Must be team oriented

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins.