Lead Patient Accounts Representative

At Virtua Health, we exist for one reason - to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between - we are your partner in health devoted to building a healthier community. If you live or work in South Jersey, exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14,000 colleagues, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners equipped with the latest technologies, treatments, and techniques to provide exceptional care close to home. A Magnet-recognized health system ranked by U.S. News and World Report, we've received multiple awards for quality, safety, and outstanding work environment. In addition to five hospitals, seven emergency departments, seven urgent care... centers, and more than 280 other locations, we're committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through our Eat Well food access program, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. We're also affiliated with Penn Medicine for cancer and neurosciences, and the Children's Hospital of Philadelphia for pediatrics. Location: 100% Remote Currently Virtua welcomes candidates for 100% remote positions from: AZ, CT, DE, FL, GA, ID, KY, MD, MO, NC, NH, NJ, NY, PA, SC, TN, TX, VA, WI, WV only. Employment Type: Employee Employment Classification: Regular Time Type: Full time Work Shift: 1st Shift (United States of America) Total Weekly Hours: 40 Additional Locations: Job Information: Summary: • Works with internal and external groups to ensure all non - Office/Urgent Care charges that route to charge review work queues are reviewed and billed timely. • Complete charge review, manual charge entry and charge reconciliation processes for assigned practices, work directly with practice management teams regarding provider charge trigger and Haiku charge items, support affiliate practice billers with charge review and reconciliation workflow. • Review and update weekly charge status form. Pull manual charge files from non-Virtua systems and emails. Review monthly dialysis report completing comparison to ensure report is complete. • Acts as a lead to team members, guiding staff, and delegating work. Position Responsibilities: • Coordinates workflow on a daily basis, delegating work to staff. Provides on-going education and training to staff to maintain controls, procedures, and monitoring of all aspects of charge review, manual charge entry and charge reconciliation. Resolves charging and system issues working in conjunction with various ancillary departments. • Pulls reports of manual charges from emails and non-Virtua systems, reviews, and assigns. Compare reports to previous months to identify changes in volume. Work directly with IT regarding updates required for VMG Missing Charge database and system items that affect charges. Work assigned practice charge review WQs, manual charges and charge reconciliation reports in support of charge capture. Work closely with billing company regarding charge corrections. • For affiliate practices, provide support on-going education and training to maintain controls, procedures, and monitoring of all aspects of charge review and charge reconciliation. Resolves charging and reconciliation issues working in conjunction with various ancillary departments Position Qualifications Required / Experience Required: 1-3 years billing or collections experience, preferably in the medical/healthcare industry. One year Epic system experience highly preferred. Self-sufficient needing minimal supervision. Able to accurately work in a fast paced environment with excellent customer service and interpersonal skills. PC literate with a working knowledge of Microsoft Office applications Required Education: High School Diploma or equivalentShow full descriptionCollapse