Virtual Interview Day - Medical Assistant - Wednesday, June 14, 2023

Position Summary:
The Medical Assistant is responsible for assisting physicians and/or Advanced Care Practitioners and nurses in providing patient care. This role is responsible for validating patient identifiers, preparing patients and rooms for examination, measuring and recording vital signs, drawing blood, and collecting other lab samples. The Medial Assistant is also responsible for administrative tasks, such as, scheduling appointments, answering phone calls, and performing data entry.

Job Responsibilities:

• Escorts patients to exam rooms
• Cleans and stocks exam rooms
• Measures and records patient vital signs
• Obtains and processes blood samples as per NYULH policy
• Support squality initiatives by following FGP guidelines for collecting and documenting information in the EMR
• Promotes a positive patient experience
• Communicates effectively with providers and administrative staff, escalate issues
• Answers phone calls
• Reviews and respond to inbasket messages
• Follows up on Rx refill requests
• Assists physician with patient intake & transcribing visit into EPIC
• Performs other duties as needed

• Assists with inbasket message management including any necessary tasks related to patient medical advice requests as per best practices
• Utilizes EPIC functionality to review and update patient records as well as maintain communication with peers and supervisors related to patient care
• Assists physicians with procedure and/or set-up according to the specialty where necessary
• Stocks exam/treatment rooms and/or supply closets with medical supplies, linen and medical equipment as needed. Effectively communicates as supplies need to be replenished.
• Cleans and sterilizes designated equipment after use, , following organizational policy & guidelines, and with documentation of required competency in place.
• Supports FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment.
• Reviews appropriate downtime procedures as it relates to patient visit
• Completes annual competencies such as Fire Safety, Hazardous Waste, Medsled, HIPPA compliance, etc.
• Partners with administrative and clinical personnel to complete prior authorization, medication refills and referrals related to patient continuity of care.
• Assists with prescription refill request by locating requested prescription in EMR, identifying last patient visit, and tasking RN, LPN, or Provider to evaluate, set up and/or process for renewal
• Accompanies physician into exam room and transcribes history, including history of present illness, past medical and surgical history, family and social histories, medications and allergies, physical exam, laboratory and radiologic orders as dictated by the MD and document accurately the physician’s encounter with the patient.
• List all proper diagnoses and symptoms as well as follow up instructions and prescriptions as dictated by the physician.
• Documents patient orders including laboratory tests, radiology tests, medications, etc.
• Performs other duties as assigned.