Associate Application Analyst(Junior Level) - job 3 of 3

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The DPS Forward (Distributed) Associate Systems Analyst will be part of our World Class Client facing Support Team and will be responsible for supporting our growing client base business and technical needs. 

Essential Functions

• Provide first level support to customers to understand the nature of the problem and initiate the troubleshooting process, ensuring the highest quality of service delivery throughout.
• Works closely with second and third level support teams, business teams and external vendors
• Monitoring Proactive analysis of products and services such as servers, APIs, and internal tools to detect and quantify anomalies.
• Monitor and operate the Visa DPS Distributed systems in a multi-datacenter and multi-processing environment.
• Support technical bridges and interact with both technical staff and management during the incident management process.
• Ensure the incident management process is followed, and all communication requirements are met.
• Provide exceptional customer service to our clients and their vendors via inbound phone calls, e-mail, and tickets
• Direct application monitoring for over 900 servers.
• Error investigation and resolution or escalation.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications
• Minimum of 6 months of work experience or a Bachelor's Degree

Preferred Qualifications
• 2 or more years of work experience
• Minimum of 2 Years of related work experience or a Bachelor's Degree in Computer Science or related field of study
• ITIL Service desk experience
• Preferred 3-5 years experience working in payment industry.
• Information Technology Infrastructure Library Foundation Certificate is a plus.
• Proficient in Microsoft office.
• Windows server 2012-2019
• Unix server RedHat or related
• Experience detecting, troubleshooting and driving mitigation for degraded service or outages
• The ability to prioritize and handle multiple tasks at once under duress.
• Proven technical aptitude and a desire to learn is a must.
• Experience with Service Now, Netcool or other industry standard monitoring and ticketing tools.
• MSSQL and Mongo DB experience a plus

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 66,600.00 to 94,150.00 per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.