Consulting Manager, Organization and Human Capital Development, Managed Services

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

What a Consulting Manager, Organization and Human Capital Development, Managed Services does at Visa:

We are currently looking for a Consulting Manager, Organization and Human Capital Development, Managed Services to manage consulting engagements for our one of the largest clients in Japan, focusing on organization and human capital development.

The Manager will manage client engagements and act as the main focal point, coordinating between the client team, internal stakeholders in Japan and global mainly Asia Pacific, and outsourcing partners (as applicable). The Manager will be responsible for managing various initiatives between Visa and a client and scoping, proposing, contracting, and delivering projects, and managing team members’ performance and delivery quality. The full range of responsibilities is detailed below:

On a project-by-project basis: 

• Manage organization and human capital discussions with corporate strategy and human resources departments of a client to identify most important issues and opportunities, brainstorm and propose potential solutions and determine priorities and timeline for implementation
• Put together and refine international and digital strategies with the corporate strategy department
• Build a roadmap for their organization and human capital development based on its international and digital strategies and the understanding about globalization including Inclusion and Diversity in general
• Build a comprehensive approach and solutions by closely working with the hub team in Singapore and other teams in Managed Services Japan, including business planning, marketing, and IT
• Project management for organization and human capital initiatives, from strategy building to study trip and trainings, between Visa and the client – tracking status, action items, issues and risks, etc.
• Prepare client project proposals, clarifying objectives, scope, deliverables, approach, dependencies, roles and responsibilities, drawing input from the client, local client relationship managers, and functional teams
• Support project setup including contracting documentation, stakeholder engagement, workplans, interview guides, client data requirements, and vendor statements of work (as applicable)
• Develop a fact base by undertaking client interviews and analyzing client documentation or processes
• Collaborate with the hub team, broader global team, or other functional teams to obtain specific subject matter expertise as needed
• Identify solutions and recommendations that address client objectives and result in performance improvement, leveraging relevant VCA methodologies, frameworks, and global best practices
• Design and deliver compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly

More generally:

• Identify and surface opportunities for client projects and submit for inclusion into account plans
• Create, develop and maintain analytical models and methodologies to contribute to standardized VCA offerings and IP creation
• Continuously build knowledge, surface new insights and produce thought leadership pieces that contribute to practice development and global best practices

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

What you will need:

Having already accumulated a variety of experience, you will be curious about the payments industry and keen to work alongside an experienced team to quickly gain a deeper understanding. You will be client driven, comfortable managing a project end to end and relishing the opportunity to work closely with clients to influence their future performance.

Specific skills and experience you will bring are:

• Fluent Japanese and at least business level English proficiency
• 8 years of professional experience
• Work experience in organization and human capital development including change management
• Deep understanding in cultural difference, Inclusion and Diversity, and psychological safety
• Deep experience and a track record of high performance in consulting, corporate strategy, or project management
• Deep experience in managing complex cross-border and cross-functional projects
• Superior analytical and problem-solving skills, with demonstrated intellectual and analytical rigor
• Strong team orientation with a collaborative, diplomatic, and flexible style, able to work effectively in a matrixed organization
• Excellent detail orientation, ensuring the highest level of quality/rigor in reports
• Excellent presentation skills, including strong oral and written capabilities
• Self-motivated, results-oriented individual with the ability to progress multiple priorities concurrently
• Flexible mindset to revise plans and scopes while managing clients’ expectations
• Experience in and passion for the power of analytics to inform and drive strategy and tactics, and proven ability to generate insights from data
• Strong commercial acumen, with experience in developing business cases with proven ROI

What will also help:

• Experience in payments, the retail banking industry, or technology
• PMP certification or experience in technical project management
• Experience in customer experience design (using human-centered design / design thinking)
• An understanding of statistical analysis, modelling, scoring schemes, etc.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.