Client Care Role Based Facilitators – Disputes Processing, Analyst

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Client Care People and Client Experience Team is focused on cultivating a culture that encourages growth, development, and engagement. We aim to provide our clients with exceptional service by minimizing their effort through swift, seamless, and effective service models and resolutions.

The Client Care Training Facilitator will play a key role in delivering our Client Care's training needs. This role ensures that all team members, especially in Client Care, acquire the skills and expertise necessary to exceed client expectations.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:
• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications
• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Subject matter expertise on any of the following Managed Services: DPS, GCAS, or Digital
• A minimum of 3 years' experience in role based facilitation/training delivery preferably in a contact center environment, b2b, or payments
• Profound knowledge of adult learning principles and training design.
• Excellent classroom and time management skills.
• Strong written and verbal communication skills.
• Proficiency in MS Office and Learning Management Systems (LMS).
• Experience with e-learning platforms and practices.
• Proven track record in developing and executing successful training programs.
• Strong project management skills.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.