Director, Revenue and Billing Systems - job 1 of 20

The Director, Revenue and Billing Systems at Visa is responsible for leading major initiatives in the revenue space for Finance, translating the vision for future finance technology, managing requirements for revenue systems, and ensuring seamless collaboration with IT for delivery and client adoption. This role requires strong stakeholder collaboration from Finance and IT, while also demanding proficiency in agile project management tools like Jira to keep projects on track.

To qualify for the Director, Revenue and Billing Systems position at Visa, candidates typically need extensive experience in finance technology, particularly in leading large and complex global transformations. A background in managing agile projects and solid communication skills are essential. Additionally, a strategic mindset and the ability to work successfully in a matrixed environment are crucial for influencing stakeholders and crafting a comprehensive technology strategy.

The work environment for the Director, Revenue and Billing Systems role at Visa is hybrid, allowing flexibility in terms of where and how you work. Employees are expected to be in the office 2-3 days a week, facilitating collaboration while also offering the comfort of remote work on other days. This balance is designed to enhance team dynamics and ensure effective communication across the Finance Systems Strategy team and other departments.

Key skills for the Director, Revenue and Billing Systems position at Visa include strategic thinking, agile project management, and exceptional communication abilities. A holistic approach to problem-solving, experience with revenue systems, and the capacity to influence without authority in a matrixed environment are also vital for success in this leadership role.

The Director, Revenue and Billing Systems role at Visa plays a pivotal part in the company’s growth by spearheading the modernization of finance technology and processes. By collaborating with various stakeholders to identify opportunities and implementing innovations in finance systems, the Director enables Visa to enhance efficiency, support scalability, and improve the overall financial function, thereby contributing significantly to Visa's strategic objectives.

In answering this question, highlight projects you've led or been involved in that relate to finance technology systems. Discuss specific systems you've worked with, any challenges faced, and how you ensured successful implementation or updates while collaborating with IT and stakeholders.

Share your strategies for maintaining productivity and managing workloads in a hybrid setting. Mention tools or methodologies (like agile practices) you use to keep yourself and your team organized and aligned with business objectives, and discuss how you balance remote and in-office responsibilities.

Discuss your approach to problem-solving. Emphasize the importance of transparent communication with stakeholders, assessing the situation, and developing mitigation plans. Illustrate with an example of a past project and how you successfully navigated challenges.

Talk about the importance of stakeholder collaboration. Explain how you facilitate discussions between finance and IT to establish shared goals, clarify requirements, and ensure that everyone is on the same page regarding project deliverables and timelines.

Be prepared to outline a specific project where you led a transformation, detailing your role, the objectives, the strategies employed, and the outcomes. Focus on how you engaged with teams, overcame challenges, and measured success.

Identify key performance indicators (KPIs) relevant to finance systems, such as user adoption rates, processing time reductions, or accuracy improvements. Explain how you gather and analyze data to assess whether systems are meeting set objectives.

Discuss your openness to feedback and emphasize how you encourage a culture of constructive criticism among teams. Share specific methods you use to gather feedback and how you have adapted projects or processes based on that input to create better results.

Outline your familiarity with agile principles and practices. Discuss specific tools you have used, such as Jira, to manage projects and how agile methodology has contributed to successful outcomes in your past roles.

Provide insights into your vision for what constitutes a world-class finance function, highlighting innovative systems, skilled teams, and seamless processes. Discuss your approach to influencing change and modernizing technology within the finance domain.

Emphasize the significance of clear, continuous communication in your role as a leader. Share how you establish communication channels within your team and with external stakeholders and how this enhances collaboration and project success.