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Director - Site Reliability Engineering - job 18 of 20

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Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.

The Opportunity: The Director - Site Reliability Engineering (SRE) is a critical part of our Visa Cloud platform strategy. In this role, you will be focused on ensuring Visa’s development platform and processes enable our software engineers to focus more on innovation than infrastructure. This role will guide the team responsible for implementation of proactive monitoring and build a culture of automated tooling and responsiveness. You must be comfortable working with software engineering teams and supporting their demanding needs to ensure the security, availability and performance of the platform.

Essential Functions:

You will guide the instrumentation of monitoring for the Visa Cloud Platform (IaaS/PaaS/Container as a service)
You will ensure the platform target SLAs are met and implement appropriate SLIs for supporting services
You will partner with peers within Operations & Infrastructure supporting ongoing maintenance and enhancement of the platform
To be successful in this role, you must focus your team on automating routine tasks in support of the platform
You will be responsible for managing the team workload and capacity ensuring time zone coverage and managing oncall support as necessary
To be successful, you must focus on team growth and liaise with your peers to understand upcoming projects and new platform capabilities to ensure the team is equipped to support the development community
The right candidate must be capable of supporting multiple internal stakeholders with a variety of technical challenges. Excelling in this role requires the ability to analyze and discern patterns in the myriad of issues that arise and propose solutions to these problems.
Visa Cloud SRE team has 24/7/365 operation model and work schedule will be required to work in shift or on call support model (weekend required)

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$175000 / YEARLY (est.)

min

max

$150000K

$200000K

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What You Should Know About Director - Site Reliability Engineering, Visa

Imagine being a key player at Visa, where you're not just maintaining systems but truly revolutionizing the way the world transacts. As the Director - Site Reliability Engineering (SRE), your mission is to ensure that Visa's development platform runs smoothly, letting our brilliant software engineers focus more on innovative solutions rather than tedious infrastructure issues. Your role will be integral as you guide a talented team on building a proactive monitoring environment while cultivating a strong culture of automation. You’ll be at the helm of enhancing the Visa Cloud Platform—think IaaS, PaaS, and Containers—ensuring that service level agreements (SLAs) are consistently met. Collaboration is key here as you’ll partner with operations and infrastructure teams to maintain a reliable platform that supports our vast global network. Your knack for managing team workloads, ensuring efficient time zone coverage, and providing on-call support will be crucial. A passion for team development and a keen understanding of upcoming projects will empower you to lead the SRE team effectively. Plus, with a 24/7 operational model, prepare to dive into dynamic challenges that come with managing a cutting-edge platform. If you thrive in fast-paced environments and are excited by patterns, problems, and innovative solutions, the role of Director - Site Reliability Engineering at Visa might just be your perfect match!

Frequently Asked Questions (FAQs) for Director - Site Reliability Engineering Role at Visa

What are the responsibilities of the Director - Site Reliability Engineering at Visa?

The Director - Site Reliability Engineering at Visa has a wide range of responsibilities focused on enhancing the Visa Cloud platform. This role involves guiding the team in implementing proactive monitoring, ensuring service level agreements (SLAs) are met, and automating routine tasks to support the platform efficiently. In addition, the director collaborates with peer teams within Operations & Infrastructure for ongoing platform maintenance and enhancements.