Director - Site Reliability Engineering - job 18 of 20

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.     

The Opportunity: The Director - Site Reliability Engineering (SRE) is a critical part of our Visa Cloud platform strategy. In this role, you will be focused on ensuring Visa’s development platform and processes enable our software engineers to focus more on innovation than infrastructure.  This role will guide the team responsible for implementation of proactive monitoring and build a culture of automated tooling and responsiveness.  You must be comfortable working with software engineering teams and supporting their demanding needs to ensure the security, availability and performance of the platform.

Essential Functions:

• You will guide the instrumentation of monitoring for the Visa Cloud Platform (IaaS/PaaS/Container as a service)
• You will ensure the platform target SLAs are met and implement appropriate SLIs for supporting services
• You will partner with peers within Operations & Infrastructure supporting ongoing maintenance and enhancement of the platform
• To be successful in this role, you must focus your team on automating routine tasks in support of the platform
• You will be responsible for managing the team workload and capacity ensuring time zone coverage and managing oncall support as necessary
• To be successful, you must focus on team growth and liaise with your peers to understand upcoming projects and new platform capabilities to ensure the team is equipped to support the development community
• The right candidate must be capable of supporting multiple internal stakeholders with a variety of technical challenges.  Excelling in this role requires the ability to analyze and discern patterns in the myriad of issues that arise and propose solutions to these problems.
• Visa Cloud SRE team has 24/7/365 operation model and work schedule will be required to work in shift or on call support model (weekend required)

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.