Director, VCA Managed Services - Operations - job 16 of 24

The Director, VCA Managed Services - Operations at Visa is primarily responsible for leading and managing the operations of a crucial managed services pillar. Key responsibilities include consulting with clients to uncover their needs, developing tailored offerings, selling solutions, overseeing delivery, and achieving revenue targets. This role requires engaging with senior clients, managing complex projects, and collaborating with internal and third-party partners to enhance service offerings.

Candidates for the Director, VCA Managed Services - Operations role at Visa should possess extensive experience in strategy consulting, operations management, and project management. A strong executive presence and exceptional communication skills are essential, as you'll engage with clients at all levels. Additionally, a successful candidate will have a proven track record in consultative selling, team leadership, and the ability to develop innovative solutions tailored to client needs.

The Director, VCA Managed Services - Operations at Visa plays a critical role in enhancing client relationships by providing tailored solutions that directly address clients' strategic challenges. By understanding their unique needs and delivering bespoke managed services, this position fosters stronger partnerships and demonstrates Visa's commitment to helping clients achieve their business objectives and operational excellence.

In the Director, VCA Managed Services - Operations role at Visa, you can expect to manage a variety of high-impact projects. These may include large-scale migrations of platforms for banking clients, overseeing the management of loyalty platforms for major banks, and spearheading initiatives that require specialized teams to enhance operational efficiency. Your ability to effectively lead these projects will be crucial in achieving success.

Visa promotes a collaborative and innovative company culture for the Director, VCA Managed Services - Operations role. The environment emphasizes teamwork, allowing for cross-functional collaboration while encouraging leadership and initiative. Employees in this role will benefit from a hybrid work model, providing flexibility while fostering direct engagement with colleagues and clients to drive results.

In addressing consultative selling as the Director, I would focus on building strong relationships with clients by actively listening to their needs and challenges. My approach would include conducting thorough research on each client's business model, preparing tailored solutions, and presenting the value proposition clearly, demonstrating how our managed services align with their strategic goals.

Certainly! My experience managing high-performing teams includes creating an environment where team members feel empowered and valued. I've focused on setting clear goals, providing ongoing support, and fostering an atmosphere of collaboration and open communication, which has led to improved performance and successful project outcomes.

To meet quarterly revenue targets as the Director, I would implement a strategic sales plan that identifies key opportunities in the market, prioritizes high-potential clients, and aligns service offerings with their needs. Consistent tracking of performance metrics and client feedback would also be critical in making data-driven adjustments to our strategies.

To develop new service offerings, I would initiate a thorough analysis of market trends, client feedback, and competitive positioning. Collaborating with cross-functional teams, we would brainstorm innovative solutions that leverage Visa’s assets and address identified client needs, ensuring they are both scalable and relevant.

Handling client feedback effectively is vital for maintaining strong relationships. I encourage open communication and actively solicit feedback during and after service delivery. I would analyze the feedback, implement necessary improvements, and follow up with clients to demonstrate my commitment to enhancing their experience and outcomes.

My understanding of Visa's competitive landscape involves being aware of industry trends, emerging fintech competitors, and shifts in consumer behavior. This knowledge enables me to position Visa's offerings advantageously and to identify areas for innovation and differentiation within our managed services.

To ensure collaboration among cross-functional teams, I would foster a culture of teamwork by aligning incentives across departments, establishing clear communication channels, and engaging in regular collaborative meetings. It’s important to create shared goals that encourage different teams to work together toward common outcomes.

In a previous role, I encountered a project where the client's requirements shifted significantly due to market changes. I quickly facilitated a meeting with key stakeholders to reassess our strategy, adapt our approach, and communicate these changes to the delivery team. This flexibility allowed us to successfully keep the project on track and ultimately meet the client's revised objectives.

My approach to pricing service offerings involves assessing various factors, including market demand, competitor pricing, and the perceived value of our services to clients. I would conduct a thorough analysis to ensure our offerings are competitively priced while delivering profitability, and continuously reassess based on feedback and market changes.

Preparation for client presentations involves comprehensive research about the client’s business, understanding their pain points, and tailoring my presentations to highlight solutions that align with their strategic goals. Practicing delivery and anticipating questions also encourages more productive discussions during the presentation.