IT Event and Executive Engagement Specialist - job 1 of 20

As the IT Event and Executive Engagement Specialist at Visa, your primary responsibilities include managing the planning and execution of high-quality events, overseeing technical setups, mentoring junior team members, and collaborating with internal and external stakeholders to ensure seamless operations. You'll also focus on optimizing technology for end-user engagements, address issues proactively, and conduct post-event analysis to drive continuous improvement.

The ideal candidate for the IT Event and Executive Engagement Specialist at Visa should possess extensive experience in event operations and video production, strong technical skills, and proficiency in live streaming platforms. Familiarity with video editing software, AV equipment, and excellent communication abilities are also essential. Additionally, strong organizational skills and the ability to work under pressure are key qualifications needed for success in this role.

Visa is committed to fostering a culture of growth, especially for its IT Event and Executive Engagement Specialist. This role involves mentoring junior team members, which can sharpen your leadership skills. Additionally, by engaging in meticulous planning and troubleshooting during events, you’ll continuously hone your expertise and gain valuable insights that contribute to your professional development and career advancement.

The work environment for the IT Event and Executive Engagement Specialist at Visa is vibrant and collaborative, set against the backdrop of San Francisco’s tech landscape. You will be part of a hybrid work model which allows flexibility and the chance to engage with your team in person. Expect a fast-paced atmosphere where teamwork and innovation are key, as you work closely with executives and various stakeholders to deliver exceptional events.

In the role of IT Event and Executive Engagement Specialist at Visa, you will need robust technical skills, particularly in AV equipment setup and video production. This includes proficiency with live streaming platforms like YouTube Live and Zoom, along with video editing software such as Adobe Premiere Pro. Familiarity with industry standards for video codecs, audio formats, and streaming protocols is also critical for ensuring high-quality event execution.

To ensure a live event runs smoothly, I start with detailed event planning, creating checklists and timelines for all logistical elements. Implementing pre-event checks for technical setup is crucial, as is having contingency plans in place for potential issues. Communication with all stakeholders is key throughout the event.

In a previous role, we encountered an unexpected audio issue during a live stream. I quickly assessed the situation, identified the problem with the mixer, and worked with the AV team to reroute the audio through a backup system while keeping clear communication with our audience. This swift problem-solving minimized disruption.

When mentoring junior team members, I focus on hands-on training and clear communication. I encourage them to take on specific responsibilities during events, providing feedback and support. Additionally, I share best practices and facilitate discussions after events to evaluate our successes and areas for improvement.

To manage competing priorities, I prioritize tasks based on urgency and impact while leveraging project management tools to keep everything organized. Delegation is also key—sharing responsibilities with team members allows for effective multitasking and ensures that all events maintain high-quality standards.

After an event, I conduct surveys with participants and stakeholders to gather candid feedback. I analyze this data to identify patterns, areas for improvement, and successful strategies. Collaborating with the team, we then discuss actionable steps and update our processes for future events based on these insights.

I find project management tools like Asana or Trello essential for tracking timelines and tasks. Additionally, I rely on communication tools such as Slack for real-time updates and collaboration with team members and stakeholders. Familiarity with AV equipment and event registration software is also critical for seamless operations.

Ensuring branding guidelines are met begins in the planning phase. I review all event materials, including presentations, digital signage, and promotional content for alignment with brand standards. During event execution, I coordinate with design and communications teams to guarantee that all visual elements reflect our branding consistently.

I have extensive experience with live streaming platforms like Zoom and YouTube Live. During broadcasts, I conduct thorough pre-event checks to ensure all aspects are functioning correctly. If issues arise, I'm adept at quickly identifying the cause—whether it's network issues or audio problems—and implementing fixes while minimizing disruption.

To manage stakeholder expectations effectively, I prioritize clear, consistent communication. I set realistic timelines and provide regular updates on our progress. By involving stakeholders in key decisions and being transparent about challenges and solutions, I ensure everyone feels aligned and informed throughout the event planning process.

I'm motivated by the dynamic nature of event management, where no two events are the same. The challenge of creating memorable experiences for attendees and collaborating with diverse teams energizes me. Additionally, seeing the immediate impact of our hard work during an event fuels my passion for delivering excellence.