IT Event and Executive Engagement Specialist - job 12 of 20

The IT Event and Executive Engagement Specialist at Visa Corporate Technology Support will oversee the planning and execution of a variety of IT events, ensuring high-quality engagement experiences for end users. Responsibilities include developing detailed event plans, managing AV equipment setups, coordinating with stakeholders, leading post-event evaluations, and providing mentorship to junior team members. This role requires a balance of technical know-how and strong customer service abilities.

Candidates for the IT Event and Executive Engagement Specialist position at Visa should possess extensive experience in event operations and video production, proficiency in live streaming platforms, and strong technical skills with video editing software. Excellent communication, organizational skills, and the ability to manage multiple events simultaneously are essential for success in this hybrid role.

The IT Event and Executive Engagement Specialist can improve event operations at Visa by continuously refining processes, adopting best practices, and seeking feedback for post-event evaluations. By leveraging their technical expertise in AV equipment and streaming platforms, they can enhance service delivery, address potential issues proactively, and ensure a high-quality experience for all participants.

The IT Event and Executive Engagement Specialist role at Visa necessitates familiarity with advanced AV technology, including cameras, microphones, and lighting equipment. Proficiency in live streaming platforms like YouTube Live and Zoom, as well as video editing software such as Adobe Premiere Pro, is crucial to facilitating outstanding events and ensuring smooth technical operations.

For the IT Event and Executive Engagement Specialist position at Visa, essential soft skills include excellent communication and interpersonal abilities for liaising with diverse stakeholders, strong problem-solving skills to address complex challenges under pressure, and exceptional organizational skills to juggle multiple events effectively. A customer-centric attitude is critical to ensure a high-quality experience for end users.

To ensure successful event execution, I begin by developing a detailed event plan that outlines timelines, logistics, and technical requirements. Coordination with stakeholders and conducting pre-event checks are critical. I also make sure to have contingency plans in place for potential technical issues to guarantee a seamless experience.

I have extensive experience using platforms such as YouTube Live, Zoom, and Microsoft Teams for live streaming. This includes managing technical setups, conducting tests ahead of time, and troubleshooting any issues that may arise during the event to ensure a smooth streaming experience.

I foster effective team collaboration by ensuring open lines of communication, utilizing project management tools to delegate tasks clearly, and encouraging feedback during all phases of event execution. Regular check-ins and celebrating post-event successes also strengthen our team dynamic.

When faced with unexpected technical issues during an event, I calmly assess the situation, identify the root cause, and deploy my technical skills to troubleshoot quickly. Having a solid understanding of AV equipment and backup plans is essential for swift resolution.

My approach to mentoring junior team members includes providing hands-on training, encouraging questions, and offering constructive feedback. I believe in leading by example and creating an environment where they feel comfortable taking initiative and learning new skills.

To prioritize tasks effectively while managing multiple events, I establish timelines and checklists for each event, assessing deadlines and dependencies. Regular reviews of progress help me adjust priorities to focus on the most critical tasks to ensure no detail is overlooked.

To evaluate the success of an event, I track metrics such as attendance figures, audience engagement levels, feedback from stakeholders, and any technical performance issues. Analyzing these metrics helps identify areas for improvement and optimize future event planning.

In a particularly challenging event, last-minute venue changes caused logistical disruptions. I quickly reassessed the situation, communicated with all parties involved, and adapted our schedule proactively. Through effective problem-solving and coordination, the event was executed smoothly.

I utilize various tools for event planning and coordination, including project management software like Trello or Asana, communication platforms such as Slack, and scheduling tools for deadlines and timelines. This organized approach ensures all elements of the event are cohesive and managed efficiently.

The most important aspect of customer service in event management is empathy. Understanding the needs and expectations of attendees and stakeholders allows me to address their concerns proactively, ensuring a memorable and positive experience throughout the event lifecycle.