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People Advisory Manager, People for People - job 3 of 11

Visa’s Global People Advisors team is focused on balancing our capability, capacity & delivery of Visa’s people agenda through people related services & solutions for our clients. This is a key function that supports Visa’s People Team transformation and will continue to evolve and expand as the team grows and solidifies.  The Manager is a generalist with a client-centric mindset to provide consultative, advisory services to support People Leaders and who leads with empathy in responding to workplace matters and interactions. It also plays a key role on driving consistency to enable efficiency and improve employee experience and enhance our strategic impact as a People Team.

Essential Functions:

  • Accountable for areas which include but are not limited to coaching and guiding people leaders on individual talent development, annual compensation review, performance management, employee engagement, annual talent management review​, bi-annual promotion cycle, conflict resolution, and other policy interpretation and consultation.  
  • Coach, trains and challenge People Leaders on a variety of people-related situations and programs like performance management, conflict resolution, talent development, annual review support, etc. Coaches & develops strong, empathetic leaders to ensure people leaders have the attributes aligned to Visa’s Leadership Principles.
  • Lead efforts with People Leaders to facilitate effective management of teams and resolve issues that may arise in the workplace between employees and managers. 
  • Provide detailed analytics and interpretation of data to drive informed business decisions in the areas of accountability, ensure operational excellence in reporting and data management.
  • Respond to inquiries and provide overall cross functional support as needed,
  • Partner with COEs and the business to design and deliver best in class People initiatives in the areas of accountability.
  • Reporting to the People Advisor leader for the respective client group with matrixed relationship to the People Business Partner for the client group, the incumbent will play a key role on elevating the people leader experience.
  • Provide support for regulatory / legislative reporting and processes required in the HR domain for the respective market supported, where applicable

This is a hybrid position based out of either Atlanta or Austin. Expectation of days in office will be confirmed by your hiring manager. 

 

What You Should Know About People Advisory Manager, People for People, Visa

As a People Advisory Manager at People for People in Austin, you're stepping into a pivotal role within Visa’s Global People Advisors team! Here, we’re all about harmonizing capability, capacity, and the delivery of our people agenda through tailored services and solutions for our clients. This isn’t just any position—it's about fostering a client-centric culture and being that trusted advisor for People Leaders. You’ll motivate and support them with a warm, empathetic approach as you tackle various workplace matters. Your day-to-day will involve guiding leaders on crucial initiatives like talent development, performance management, and conflict resolution. You’re also responsible for deriving insightful analytics to inform business decisions, enhancing not just operational efficiency but also the overall employee experience. We’re looking for someone who can challenge and coach leaders to align with Visa’s Leadership Principles while facilitating the effective management of their teams. Additionally, you’ll collaborate with various Centers of Excellence to deliver best-in-class people initiatives, ensuring our strategies directly contribute to the overall business growth. This hybrid role offers flexibility and the chance to contribute significantly to our evolving team in either Atlanta or Austin, depending on what best suits you. Get ready to make a meaningful impact in the world of people management!

Frequently Asked Questions (FAQs) for People Advisory Manager, People for People Role at Visa
What are the key responsibilities of the People Advisory Manager role at People for People?

The People Advisory Manager at People for People is accountable for various essential functions, such as coaching and guiding people leaders on talent development, performance management, and conflict resolution. This role also involves analyzing data for informed decision-making and designing best-in-class people initiatives in collaboration with Centers of Excellence, ensuring operational excellence in reporting.

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What qualifications are required for the People Advisory Manager position at People for People?

Candidates for the People Advisory Manager role at People for People should possess a strong background in human resources or organizational development, including experience in coaching and leadership development. A solid understanding of performance management systems and conflict resolution strategies is also crucial. Excellent analytical and interpersonal skills, along with a client-centric mindset, are essential for success in this role.

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How does the People Advisory Manager interact with People Leaders at People for People?

In the People Advisory Manager role at People for People, you will closely interact with People Leaders by providing consultative, advisory services. This includes coaching them on talent management processes, helping navigate workplace issues, and offering insights based on data analytics to drive informed decisions that affect their teams and overall employee engagement.

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What kind of data analysis is expected from a People Advisory Manager at People for People?

As a People Advisory Manager at People for People, you will be expected to provide detailed analytics and interpretation of data that support business decisions in areas including talent development and performance reviews. You will ensure operational excellence by effectively managing and reporting relevant data, ultimately enhancing the strategic impact of the People Team.

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Can you describe the working environment for a People Advisory Manager at People for People?

The working environment for a People Advisory Manager at People for People is hybrid, allowing for flexible work from either Austin or Atlanta. You'll be part of a dynamic team that values collaboration, empathy, and strategic growth, with a strong focus on improving the employee experience and driving consistency across the organization.

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Common Interview Questions for People Advisory Manager, People for People
Can you explain how you would approach coaching a People Leader who struggles with performance management?

In addressing this situation, I would first establish an open line of communication to understand the specific challenges the People Leader is facing. I would then share best practices and tools that can enhance their approach to performance management while providing constructive feedback on their current methods. Encouraging them to adopt a continuous feedback cycle rather than waiting for annual reviews can also be beneficial.

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How do you ensure that the recommendations you make are data-driven?

I believe that utilizing data analytics is vital for making informed recommendations. I would start by gathering relevant performance metrics and employee feedback. From there, I would analyze trends and highlight areas of concern. By connecting these data points to the business goals, I can provide actionable recommendations that align strategy with people development.

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What strategies would you implement to enhance employee engagement?

To boost employee engagement, I would first conduct an employee engagement survey to understand the current sentiment. Based on the results, I would implement targeted initiatives such as recognition programs, mentorship opportunities, and regular team-building activities. Additionally, fostering a culture of open communication ensures employees feel valued and heard, which is critical for maintaining engagement.

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Describe a time when you had to resolve a conflict between employees. What was your approach?

In a previous role, I facilitated a conflict resolution meeting between two team members. I first ensured a safe environment where they could express their concerns. By actively listening and encouraging empathy, I guided them to understand each other's viewpoints. Together, we generated solutions that addressed their issues and helped restore a collaborative working relationship.

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How do you stay updated with HR best practices and regulatory changes?

I regularly follow HR publications, attend conferences, and participate in webinars related to human resources and people management. Networking with other professionals in the field also helps me stay informed about the latest trends and compliance requirements, ensuring I am prepared to adapt to any changes that may arise.

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Can you provide an example of a successful people initiative you've launched in a previous role?

In my last role, I launched a mentorship program that paired experienced leaders with emerging talent. This initiative not only improved employee satisfaction but also fostered a culture of learning and development. By tracking the program’s progress through surveys and feedback sessions, we saw a notable increase in retention rates among participants.

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How would you handle a situation where a People Leader resists your advice?

If a People Leader resists my advice, I would aim to understand their perspective by asking questions to uncover their concerns. I would present data and case studies that support my recommendations while being open to their insights. Ultimately, my goal would be to find common ground and collaborate on a solution that benefits their team and aligns with the overall business objectives.

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What role does empathy play in the People Advisory Manager position?

Empathy is crucial in the People Advisory Manager position because it helps build trust and rapport with People Leaders and team members. By showing understanding and compassion in discussions about sensitive subjects, I can create a supportive environment where individuals feel safe to express their concerns and motivations, leading to more effective problem-solving and stronger relationships.

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What is your approach to conducting a talent review process?

My approach to a talent review process starts with thorough preparation, including gathering performance data and feedback from various sources. I would engage key stakeholders in discussions, emphasizing transparency and open dialogue. During the review, I would ensure that all voices are heard and assess not only performance but also potential for future roles, leading to concrete development plans for talent.

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How do you measure the success of your people initiatives?

To measure the success of my people initiatives, I rely on key performance indicators (KPIs) such as employee engagement scores, turnover rates, and program participation levels. I also seek qualitative feedback through surveys and focus groups. By analyzing these data points post-implementation, I can assess the impact and ROI of the initiatives and adjust strategies as needed.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 9, 2025

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