Program Director, Account and Wallet - job 5 of 21

As the Program Director, Account and Wallet at Visa, your daily responsibilities include tracking implementation portfolios, managing deliverables, and overseeing cross-border payment launches. You will ensure stakeholder communication is clear and open, mitigating risks effectively while maintaining alignment with internal and external partners. Your role also involves analyzing program performance and leading initiatives to improve efficiency, making it a dynamic and impactful position within the company.

To qualify for the Program Director, Account and Wallet position at Visa, candidates typically need extensive experience in program management, particularly in the financial services or technology sectors. A strong understanding of project governance, stakeholder management, and cross-functional collaboration is crucial. Leadership skills and the ability to navigate complex problems will significantly enhance your suitability for this role.

The Program Director, Account and Wallet at Visa plays a critical role in driving network expansion by setting strategic goals and creating a structured governance framework. By establishing clear project milestones and facilitating collaboration among teams, you will oversee the implementation of new payment corridors, ensuring that launches are timely and aligned with the company's growth objectives.

Stakeholder management is essential for the Program Director, Account and Wallet at Visa, as this role requires effective communication and collaboration with both internal teams and external partners. By maintaining a comprehensive stakeholder map and communication strategy, you’ll ensure that all parties are informed and engaged throughout the program lifecycle, ultimately leading to smoother project implementation.

The Program Director, Account and Wallet at Visa will oversee various projects that focus on the onboarding of clients and network partners. This entails managing multiple workstreams that are critical to the successful launch of new payment services, ensuring project timelines and performance evaluations align with Visa's long-term ambitions for network expansion and operational excellence.

A Program Director prioritizes projects by assessing strategic alignment with company goals, evaluating resource availability, and understanding stakeholder needs. Utilize tools like project management frameworks to evaluate deadlines and resource allocation to ensure the most critical initiatives are addressed first.

When answering this question, detail a specific project where you overcame challenges by demonstrating strong leadership and communication skills. Discuss the impact it had on the organization, emphasizing measurable outcomes such as increased efficiency or revenue growth.

Effective conflict resolution requires open communication and a focus on collaboration. As a Program Director, listen to each party's perspective, encourage dialogue, and aim to reach a consensus that allows the team to move forward positively.

To ensure compliance, I implement comprehensive risk management processes from the outset. This includes identifying key regulations relevant to the project, setting up regular audits, and fostering a culture of accountability among team members to adhere to compliance guidelines.

Managing stakeholder expectations involves regular communication and transparent reporting. I establish a clear stakeholder map and utilize project updates to keep everyone informed of progress and any challenges faced, ensuring that stakeholders feel included and valued throughout the process.

I prefer using tools like Trello, Asana, or Microsoft Project for their ability to facilitate collaboration and provide real-time visibility into project timelines and deliverables. These tools help streamline processes and keep teams aligned on project goals.

Post-launch evaluation involves analyzing KPIs against initial project objectives, soliciting feedback from stakeholders, and conducting a retrospective with the team. By identifying lessons learned, I can develop continuous improvement strategies for future projects.

To ensure strong communication across various teams, I set up regular cross-functional meetings and utilize collaborative tools such as Slack or shared platforms for updates and feedback. Establishing a culture of openness promotes better teamwork and project success.

Risk management is crucial in projects to anticipate potential obstacles and to implement mitigation strategies. As a Program Director, I conduct thorough risk assessments and maintain an ongoing risk register to monitor evolving challenges throughout the project's lifecycle.

Motivation comes from recognizing achievements, providing opportunities for growth, and creating a positive team culture. I encourage open communication, set clear goals, and celebrate milestones, which fosters a sense of purpose and belonging within the team.