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Senior Manager, Social Program Manager - job 17 of 20

The Sr. Manager, Social Program Manager is part of the Global Content Strategy, Development & Distribution team, reporting to the Director of Creative Operations. This individual will be part of a global team responsible for developing and scaling best-in-class social content on behalf of Visa’s marketing positioning and voice.   

This individual will combine program management expertise with deep understanding of social platforms and creative to plan, execute and deliver high-impact social content and campaigns. This person should have passion and experience in  

  • Project Planning and Management: Producing complex social-first projects from concepting to delivery by developing detailed project plans, schedules, and timelines to ensure work is completed on time, within scope, and to the highest quality standards. 

  • Team Coordination - Coordinating with internal teams (Strategy, Creative, Production, Brand, Sponsorship, etc.) and external partners and agencies to assign tasks, manage workflows, and ensure seamless collaboration throughout the project lifecycle.  

  • Quality Assurance -  Monitoring, reviewing, and evaluating content to ensure it meets brand guidelines, quality standards, and project requirements, while educating stakeholders and agencies on necessary processes and guidelines. 

  • Risk Management - Identifying potential project risks and proactively developing mitigation strategies. 

  • Communication -  Maintaining clear and consistent communication with all stakeholders, providing regular project updates and status reports. 

  • Process Improvement - Evaluating and refining project management processes to enhance efficiency and effectiveness continually. 

  • Technology - Some knowledge of the following PM Tools - Wrike, Asana, Notion or MS Project Manager 

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$105000 / YEARLY (est.)
min
max
$90000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Manager, Social Program Manager, Visa

Are you ready to take your career to the next level as a Senior Manager, Social Program Manager with Visa in San Francisco? Joining our dynamic Global Content Strategy, Development & Distribution team, you will be at the forefront of producing social content that resonates with audiences worldwide. In this exciting role, you'll leverage your program management expertise and deep understanding of social platforms to craft compelling campaigns that amplify Visa's marketing voice. You’ll master complex social-first projects from initial concept to delivery, meticulously planning every detail to ensure projects are executed on time and meet our high-quality standards. Your coordination skills will shine as you work across various internal teams, including Strategy, Creative, and Production, while also liaising with external partners. Your keen eye for quality assurance will help you oversee content creation, ensuring it adheres to our brand guidelines, while you simultaneously educate your team on best practices. Moreover, your proactive approach to risk management will be vital as you identify potential challenges and develop robust mitigation strategies. With a focus on continuous improvement, you will evaluate our project management processes for enhanced effectiveness. If you have a familiarity with tools like Wrike, Asana, or Notion, you're one step closer to becoming an integral part of our team. This hybrid position offers flexibility, with on-site expectations confirmed by your hiring manager. Join Visa and be part of something great!

Frequently Asked Questions (FAQs) for Senior Manager, Social Program Manager Role at Visa
What skills are essential for a Senior Manager, Social Program Manager at Visa?

To excel as a Senior Manager, Social Program Manager at Visa, you need a blend of program management skills and a solid understanding of social platforms. This role demands expertise in project planning and management, team coordination, quality assurance, and risk management. Additionally, good communication skills are crucial for maintaining stakeholder relationships and providing project updates.

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How does the Senior Manager, Social Program Manager contribute to Visa's marketing efforts?

The Senior Manager, Social Program Manager plays a pivotal role in enhancing Visa's marketing position by crafting high-impact social content and campaigns. They collaborate with internal teams and external partners to develop content strategies that align with Visa’s voice, ensuring that each project elevates the brand’s presence across social platforms.

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What does the day-to-day work look like for a Senior Manager, Social Program Manager at Visa?

A typical day for a Senior Manager, Social Program Manager at Visa involves project planning, team collaborations, monitoring content creation for quality, and communicating with stakeholders. The role also requires managing timelines, identifying risks, and seeking process improvements to ensure projects run smoothly and efficiently.

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What project management tools are preferred for the Senior Manager, Social Program Manager role?

Candidates for the Senior Manager, Social Program Manager position at Visa should have some knowledge of project management tools like Wrike, Asana, Notion, or Microsoft Project Manager. These tools are essential for efficient task management, workflow coordination, and project tracking.

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What kind of experience is Visa looking for in a Senior Manager, Social Program Manager?

Visa seeks candidates with substantial experience in program management, particularly in social media and content development. A background in managing complex projects and a passion for social-first strategies will be highly valued, alongside the ability to work collaboratively across diverse teams.

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Common Interview Questions for Senior Manager, Social Program Manager
Can you describe your experience with project management in social media?

Highlight your past experiences in managing social media projects, detailing specific campaigns and their outcomes. Discuss the tools you used for planning and tracking, and emphasize your ability to keep teams aligned and projects on schedule.

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What strategies do you use to ensure quality assurance in social content?

Explain your approach to quality assurance, including how you develop project guidelines, conduct reviews, and collaborate with teams to maintain high standards. Providing examples of past successful projects can be beneficial.

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How do you handle conflicts among team members during a project?

Discuss your conflict resolution strategies, emphasizing the importance of open communication and understanding differing perspectives. Give an example of a specific situation where you successfully navigated a conflict.

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What is your approach to risk management in project planning?

Outlining your comprehensive risk management strategy is crucial. Discuss how you identify potential risks early in the project, the mitigation strategies you implement, and how you've adapted plans based on unforeseen challenges in the past.

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How do you ensure effective communication with stakeholders?

Explain your communication methods, such as regular updates, utilizing project management tools for transparency, and asking for feedback. Share how these practices foster trust and collaboration with stakeholders.

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Can you share an example of a successful social media campaign you've managed?

Detail a past campaign, including how you planned, executed, and assessed its success. Highlight the metrics used to measure its impact and what you learned from that experience to apply to future projects.

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How do you keep up with the latest trends in social media?

Mention your strategies for staying informed, such as following industry leaders, subscribing to relevant publications, attending webinars, and experimenting with new platforms and techniques within your own projects.

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What project management tools are you most comfortable using?

Identify the specific tools you have experience with, such as Wrike, Asana, or Notion, and describe how you’ve used them effectively in past roles. This showcases your technical proficiency and adaptability.

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How do you measure the success of social media projects?

Discuss the key performance indicators (KPIs) you utilize, such as engagement rates, audience growth, and lead generation. Provide examples of how you have analyzed these metrics to inform future projects.

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Why do you want to work as a Senior Manager, Social Program Manager at Visa?

Convey your passion for Visa’s brand and values, how they align with your career goals, and why you see yourself thriving in this role. Share specific reasons that motivate you, like Visa’s innovative approach to marketing.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 3, 2025

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