Job details

Senior Product Manager (Senior Consultant) - job 2 of 27

Get a free resume review

Client Services provides a world-class service experience to Visa’s clients that begins with pre-sales and continues through onboarding, implementation of new products and services, issue resolution and service optimization.

The Services Digitization organization within Client Services is dedicated to automating business processes and making client interactions with Visa straightforward, intuitive and rewarding through the design, development, and delivery of enhanced digital experiences. As a member of the Onboarding team within Services Digitization, you will play a pivotal role in driving process automation and digitization of solutions supporting the Licensing, Implementation and Testing functions.

Your primary responsibility will be to lead the solution enhancement process from inception to deployment. Success in this role requires the ability to cultivate internal client relationships, manage multiple projects concurrently, and influence stakeholders to ensure enhancements are completed on time and within budget. This includes integrating legacy functionality into a modern technology stack and creating a seamless user experience for clients and/or internal Visa users.

We are looking for a senior consultant who champions a customer-first digital native mindset and is passionate about developing automated solutions and web/digital service experiences from conceptual design to product requirements to development and client delivery.

Responsibilities:

Work closely with Client Services teams, technology partners, product owners, and other stakeholders to define problems, develop business cases, select solutions, elaborate on requirements, and oversee development, testing, and deployment.
Establish detailed business requirements and specifications for existing plus new services and products. Create user stories and document product requirements; develop well-formed features specifications and acceptance criteria
Support strategy and technology investment roadmap development for Client Services.
Work with UX/CX team to ensure requirements translate to mockups and meet interaction and design requirements for clients
Coordinate project teams effectively with minimal supervision, ensuring timely completion of projects within the allocated budget.
Manage post-release feature management measurement of adoption, performance, and the need for reiterations for release in collaboration with product marketing and client success team
Analyze data to provide actionable product insights and define product capabilities, assessment of operational data required
Proactively identify gaps in the current product offering and lead the effort to develop solutions that drive business value to Client Services, focusing on reducing operational costs and maximizing return on investment
Provide support to the various internal customer support teams to help streamline product rollout
Develop concise product materials to document the product features to educate stakeholders (e.g., Product Guides, Integration Guides, Release Notes)
Support strategy and technology investment roadmap development for Client Services.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Average salary estimate

$110000 / YEARLY (est.)

min

max

$90000K

$130000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Product Manager (Senior Consultant), Visa

As a Senior Product Manager at Visa in Atlanta, you’ll be at the forefront of transforming client interactions through cutting-edge digital solutions. This is an exciting opportunity for those who thrive on innovation and building customer-first experiences! In this role, you will join the Services Digitization organization, dedicated to enhancing the service experience for Visa’s clients from pre-sales through onboarding and implementation. You’ll be leading the charge on process automation, ensuring the solutions are designed with users in mind. Your tasks will include collaborating closely with internal stakeholders, which means you’ll need to cultivate strong relationships and influence others to drive project success. You will take ownership of product enhancements, overseeing everything from defining business requirements to deployment and post-launch analysis. A key part of your role will be working alongside the UX/CX team to translate requirements into engaging user experiences. Your analytical skills will be crucial as you assess operational data to deliver actionable insights that guide product capabilities. By proactively identifying gaps and leading solution development, you’ll directly impact the efficiency of Client Services while maximizing ROI. If you’re passionate about delivering seamless digital experiences and ready to make a significant impact, we’d love for you to join us as a Senior Product Manager at Visa!

Frequently Asked Questions (FAQs) for Senior Product Manager (Senior Consultant) Role at Visa

What are the responsibilities of a Senior Product Manager at Visa?

A Senior Product Manager at Visa is responsible for leading the solution enhancement process, from defining problems to deploying solutions. The role includes managing multiple projects, developing business requirements, collaborating with UX/CX teams to align on design mockups, and overseeing the testing and deployment phases. Additionally, you'll analyze data for insights, identify product gaps, and streamline communication to ensure successful rollouts.