Senior Product Manager, VISA Risk Platform - job 4 of 20

A Senior Product Manager at VISA Risk Platform is responsible for driving product development and strategy, understanding client needs, prioritizing features, and executing the overarching platform vision. This includes managing the end-to-end delivery of products, collaborating with cross-functional teams, and continuously improving platform features based on metrics and user feedback.

Candidates should have a solid background in product management, strong analytical skills, and experience working with technology teams. Familiarity with risk assessment and fraud detection, along with excellent communication and project management skills, will also benefit those looking to apply for the Senior Product Manager position at VISA Risk Platform.

The Senior Product Manager plays a crucial role in driving innovation by designing new fraud detection methods and tools, monitoring data to enhance the effectiveness of these solutions, and leading the design of the Visa Advance Decisioning Platform. They ensure that Visa’s offerings remain competitive in the rapidly evolving digital payments landscape.

Real-time decision-making is essential for the Senior Product Manager at VISA Risk Platform as it forms the backbone of VISA's digital strategy. Implementing advanced decisioning capabilities allows for effective fraud prevention, risk assessment, and improved customer experiences by ensuring secure and tailored interactions during payment transactions.

The Senior Product Manager at VISA Risk Platform is expected to work in a hybrid model, typically requiring three days in the office. This flexible approach balances collaboration and teamwork with the advantages of remote working, helping the team to stay connected while enjoying the benefits of both environments.

Prioritizing product features involves understanding client needs, assessing the business impact, and aligning with strategic goals. You should discuss your approach to gathering data, involving stakeholders, and using frameworks like the MoSCoW method to categorize features into must-haves, should-haves, could-haves, and won't-haves.

When discussing a challenging project, emphasize the problem, your strategic approach to overcoming obstacles, and the impact your leadership had on the project's success. Include specific metrics or user feedback to demonstrate how your decisions drove positive outcomes.

Understanding client needs requires a mix of qualitative and quantitative research. You should mention your experience with conducting surveys, interviews, and analyzing customer feedback, which inform your product decisions and feature prioritization.

Discuss strategies that encourage collaboration, such as regular check-ins, shared goals across different teams, and using project management tools. Highlight any specific examples where fostering teamwork led to improved product outcomes at your previous employers.

Success metrics should be clearly defined before launching a product. Mention key performance indicators like user engagement, retention rates, and customer satisfaction scores. Discuss how you would iterate on product features based on these metrics to achieve continuous improvement.

Handling disagreements requires active listening and a focus on data-driven decisions. Talk about fostering an environment where team members can express opinions openly and how you encourage collaborative discussions to reach a consensus or compromise that aligns with the product vision.

Share specific projects where you applied agile methodologies, discuss your role in sprint planning, and how the agile approach allowed for flexibility and responsiveness to changes. Explain how you measure progress and success in an agile environment.

You should illustrate how you gather customer insights and integrate them into discussions with stakeholders. Use examples that highlight how advocating for user-centered design led to better product results or improved client satisfaction.

Risk management techniques can include risk assessment frameworks, creating contingency plans, and monitoring potential risks throughout the product lifecycle. Share examples of how proactive risk management has prevented issues in your past projects.

Staying updated involves regular reading of industry publications, attending conferences, and engaging in professional communities. Discuss how these resources inform your product strategies and help in foreseeing trends that might impact your role at VISA Risk Platform.