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Service Experience Analyst - job 8 of 43

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The Analyst role is within Global Client Services Loyalty VAS Go-To-Market Services organization and maintain the developed operational experience in a repeatable and scalable process for Loyalty Products, a Visa proprietary application.

Global Client Services Loyalty Go-To-Market Services organization helps issuers, merchants, and acquirers execute marketing promotions that change and reward cardholder behavior, increase revenue and build deeper, more profitable customer relationships. Our robust loyalty applications provide options for program customization and enhanced cardholder experiences, helping our clients to differentiate their loyalty programs from the competition.

The ideal candidate will be a self-motivated, highly collaborative team player who is proactive at identifying and resolving issues. This individual contributor position is based Atlanta office location. Relocation assistance cannot be provided.

What you’ll do:

Your responsibilities will grow with the role, but the list below provides a picture of the tasks you’ll be doing at the outset:

Develops a subject matter expertise on Loyalty services and provide proactive operational support with minimal direction.
Liaisons with product management team to identify support or implementation gaps prior to product rollouts and assist in resolution of those gaps.
Communicates technical and business changes to internal staff with various levels of technical knowledge.
Implements methodologies for analyzing changes, identifying impacts, communicating potential impacts to Client Support staff including populating internal knowledge bases.
Coordinates and influences cross-functional Visa teams (globally and regionally) in technology, product management, marketing, and/or client services organizations to ensure delivery on commitments.
Responsible for own workflow assignments and take initiative to resolve problems and meet deadlines.
Analyze and explore optimization opportunities to create seamless customer experience for our internal and external stakeholders.

What you'll bring:

A passion for solving problems.
A way with words that makes technical topics easy to understand.
A keen eye for getting to the root cause of an issue.
A love of helping people.
An ability to manage multiple tasks and keep them all on track.
Able to jump into projects outside of your comfort zone at a moment’s notice.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$80000 / YEARLY (est.)

min

max

$70000K

$90000K

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What You Should Know About Service Experience Analyst, Visa

If you’re looking to make a tangible impact in the world of client services, then the Service Experience Analyst role at Visa in Atlanta might be the perfect fit for you! This role sits within the Global Client Services Loyalty VAS Go-To-Market Services organization, where you’ll be at the forefront of enhancing loyalty programs for issuers, merchants, and acquirers. Your focus? Helping to change and reward cardholder behavior while boosting revenue and fostering deeper customer relationships through our innovative loyalty applications. As the Service Experience Analyst, you won’t just be crunching numbers; you’ll develop a subject matter expertise on loyalty services and proactively offer operational support. You’ll interface with the product management team to troubleshoot and resolve implementation gaps before product rollouts. Your exceptional communication skills will allow you to relay both technical and business changes effectively to team members, regardless of their technical background. If you enjoy working with cross-functional teams across the globe, this is your chance to influence technology, product management, marketing, and client services, ensuring that we deliver on our commitments. The perfect candidate is self-motivated, a keen problem-solver, and loves collaborating with others. If diving into new projects excites you and you have the organizational skills to handle multiple tasks effectively, why not take the plunge with us at Visa? This is a hybrid position, and your in-office days will be determined by your manager. We can’t wait to see how your skills will help us deliver exceptional experiences!

Frequently Asked Questions (FAQs) for Service Experience Analyst Role at Visa

What are the primary responsibilities of a Service Experience Analyst at Visa?

As a Service Experience Analyst at Visa, your primary responsibilities include developing subject matter expertise on loyalty services, providing proactive operational support, and communicating changes to various teams. You'll also collaborate with the product management team to identify and resolve gaps prior to product rollouts, coordinate cross-functional teams, and analyze opportunities to enhance the customer experience.