Sr. Manager, Business Strategy & Operations - job 8 of 21

As a Sr. Manager, Business Strategy & Operations at Visa, you'll be responsible for managing the event tech stack, overseeing the event intake and ticketing system, and leading cross-functional task force initiatives. You will also handle event data collection and KPI reporting while managing complex project initiatives. Your role as a thought partner to the Sr. Director of Strategy & Operations is crucial in developing Visa’s Event & Experience Center of Excellence, ensuring all elements work seamlessly for the organization.

To excel as a Sr. Manager, Business Strategy & Operations at Visa, candidates should possess strong project management skills, an ability to handle multiple high-priority projects, and a strategic mindset. It's essential to be a natural collaborator with the capability to engage with various organizational levels. Additionally, being tech-savvy and knowledgeable about current trends and best practices in the event industry will set you apart from the competition.

The Sr. Manager, Business Strategy & Operations position at Visa is a hybrid role, meaning it offers flexibility in work location. While the exact expectations of in-office days will be confirmed by your Hiring Manager, Visa's hybrid model promotes a balance of collaboration in the office and independence while working from home, making it easier for you to manage your projects effectively.

Success in the Sr. Manager, Business Strategy & Operations role at Visa requires strong organizational skills, strategic thinking, and the ability to identify and articulate dependencies between projects. Being a customer service-driven professional, adept at relationship building and communication, will greatly enhance your effectiveness in this position as you work with diverse teams across the organization.

For the Sr. Manager, Business Strategy & Operations at Visa, project management entails overseeing several high-priority projects simultaneously. You'll be expected to synthesize inputs from different departments, coordinate task force initiatives, and report on key performance indicators, ensuring that projects align with Visa's strategic objectives and are executed smoothly.

Certainly! When discussing your project management experience in a hybrid work environment, be sure to highlight instances where you successfully led remote and in-person teams. Describe the communication tools you used, how you kept everyone aligned on goals, and any specific frameworks or strategies you implemented to foster collaboration.

To effectively prioritize tasks while managing multiple projects, I utilize a combination of project management tools and frameworks such as the Eisenhower Matrix or Agile methodologies. I assess project urgency and importance, aligning them with business goals, and regularly communicate with stakeholders to ensure priorities reflect the latest organizational needs.

Building effective relationships with cross-functional teams involves open communication, understanding each team's unique contributions, and establishing trust. I prioritize regular check-ins, collaborative brainstorming sessions, and feedback loops that encourage transparency and respect the diverse perspectives of each team member.

In event management, I believe key performance indicators such as attendee satisfaction, engagement rates, and budget adherence are crucial. Measuring both qualitative and quantitative data helps provide a comprehensive view of an event’s success, enabling continuous improvement in future initiatives.

Incorporating industry trends into event strategies involves staying informed through research, networking, and attending industry conferences. By analyzing emerging technologies and attendee preferences, I can proactively implement innovative solutions in event planning that resonate with target audiences and enhance the overall experience.

Sure! One complex project I successfully managed involved coordinating a multi-day conference with multiple stakeholders. I developed a detailed project timeline, assigned responsibilities, and used project management software to track progress. Regular updates and contingency planning allowed us to adapt to changes seamlessly, resulting in an outstanding event.

I prefer using event management software like Cvent or Eventbrite for managing logistics and registrations, along with data analytics tools like Google Analytics and Tableau for data collection and reporting. These tools provide valuable insights and streamline processes, making them essential for the successful execution of events.

In one instance, I faced a difficult decision regarding event go/no-go due to unexpected venue issues. I evaluated the risks, consulted with team members, and ultimately decided to pivot to a virtual format. This decision prioritized attendee safety while still delivering an engaging experience, demonstrating flexibility and responsiveness in challenging situations.

I ensure thorough communication with stakeholders by establishing a clear communication plan at the project's outset, specifying regular updates, meetings, and reporting formats. Utilizing project management tools, I can keep everyone informed and engaged, which fosters accountability and ensures alignment with project goals.

To evaluate the success of an event, I collect both qualitative and quantitative feedback from participants, including surveys and engagement metrics. Analyzing this data helps us understand what worked well and what could be improved. I also review our KPIs to assess if we met our objectives, setting the stage for continuous growth in future events.