Sr. Manager, Business Strategy & Operations - job 10 of 21

The Sr. Manager, Business Strategy & Operations at Visa is responsible for overseeing the event tech stack and managing the event intake and ticketing system. Additionally, this role involves leading complex project initiatives, gathering event data, and generating KPI reports, all while fostering effective communication within the event organization.

Candidates should exhibit strong project management skills, a strategic mindset, and the ability to handle multiple projects simultaneously. Experience in the event industry, excellent collaboration abilities, and a focus on customer service are also critical for the Sr. Manager role at Visa.

Yes, being tech-savvy is essential for the Sr. Manager, Business Strategy & Operations at Visa, as this position involves managing various event technologies that are crucial for improving event experiences and operations.

The Sr. Manager will handle a variety of high-stakes projects, including setting up new event technologies, coordinating cross-functional initiatives, and executing improvements based on data-driven insights for Visa's events and experiences.

The work environment for the Sr. Manager, Business Strategy & Operations at Visa is hybrid, combining both remote work and time spent in the San Francisco office. The exact number of in-office days will be confirmed with the Hiring Manager.

Discuss your approach to managing multiple projects by using project management tools and methodologies. Explain how you evaluate project dependencies and urgency to ensure timely delivery.

Emphasize the importance of regular updates and open channels for feedback. Discuss how you facilitate meetings, use collaboration tools, and document processes for clarity and alignment.

Share a specific project you managed, detailing your role in planning and execution, the challenges you faced, how you overcame them, and the positive outcomes generated by the event.

Describe your methods for continuous learning, such as attending industry conferences, subscribing to relevant publications, or participating in webinars that enhance your knowledge and network.

Explain your conflict resolution strategies, such as active listening, seeking common ground, and using data to drive decisions, emphasizing collaboration and maintaining relationships.

Share your experience with specific project management and event planning tools that facilitate organization, collaboration, and data tracking, and explain why you prefer them.

Discuss key performance indicators (KPIs) you consider, such as attendee feedback, engagement levels, budget adherence, and overall event impact on organizational goals and audience satisfaction.

Highlight how a customer service-focused mindset shapes your interactions with team members and event attendees, ensuring a positive experience while addressing concerns promptly.

Discuss how you collect, analyze, and report on event data to drive improvements in future events, and highlight any specific tools or methods you utilize for these analyses.

Explain your strategies for making events accessible, such as providing resources for different audiences, soliciting feedback before and after events, and ensuring compliance with accessibility standards.