Sr. Manager, Event Strategy & Operations - job 20 of 23

The responsibilities of the Sr. Manager, Event Strategy & Operations at Visa include managing the event tech stack and overseeing the event intake and ticketing system. This role also involves leading cross-functional task force initiatives, collecting event data for KPI reporting, managing complex projects, and ensuring clear communication within the wider event organization.

To thrive as a Sr. Manager, Event Strategy & Operations at Visa, candidates typically need strong project management experience, exceptional organizational skills, and a deep understanding of event industry trends. Strategic thinking, the ability to manage multiple projects and relationships, and a customer-service mindset are crucial for success in this position.

The essential skills for a successful Sr. Manager, Event Strategy & Operations at Visa include project management leadership, strategic thinking, effective collaboration across various organizational levels, and strong customer service orientation. Being tech-savvy is also critical for managing event technologies and tools.

The Sr. Manager, Event Strategy & Operations plays a key role in contributing to Visa's Event & Experience Center of Excellence by driving the development of event strategies, ensuring efficient operations, and implementing best practices in event management that enhance the overall attendee experience.

The Sr. Manager, Event Strategy & Operations position at Visa is hybrid, allowing for a mix of in-office and remote work. The expectation for days in the office will be confirmed by your Hiring Manager based on the needs of the team.

To effectively prioritize multiple high-priority projects, I assess deadlines, project impacts, and resource availability. I also communicate with cross-functional teams to ensure alignment on priorities, allowing for efficient project execution.

Certainly! I once managed a large-scale tech conference where I coordinated logistics, ensured seamless integration of technology for presentations, and collaborated closely with sponsors. Through meticulous planning and real-time adjustments, the event exceeded attendee expectations and received positive feedback.

I find event management software tools crucial for streamlining processes such as ticketing and attendee management. Additionally, project management platforms help track tasks and deadlines, ensuring that all aspects of an event are organized and on schedule.

I ensure effective communication by scheduling regular check-ins, utilizing collaborative tools, and creating comprehensive updates that keep everyone informed about project status and dependencies. Building relationships and trust among team members is key to successful communication.

To collect and analyze event data, I implement data collection methods during the event, such as surveys and registration metrics. Afterward, I analyze this data to extract meaningful insights and report on KPIs that inform future event strategies.

One major challenge was managing unexpected vendor cancellations. I quickly identified alternative vendors and communicated transparently with my team, ensuring backup plans were in place. Flexibility and rapid problem-solving helped us maintain high quality.

Current trends shaping the future of events include heightened expectations for technology integration, personalized experiences, and a focus on sustainability. Adapting to these trends helps create meaningful engagements and enhance attendee satisfaction.

I measure the success of an event through various KPIs, such as attendee satisfaction surveys, engagement metrics, and return on investment. By assessing these factors, I can identify areas of success and opportunities for improvement.

As a Sr. Manager, I prioritize prompt communication, actively listen to attendees' needs, and provide tailored support. Ensuring a positive experience for all participants is fundamental to successful event outcomes.

I adapt event strategies by analyzing feedback collected from surveys or direct interactions. By identifying common themes and suggestions, I implement changes for future events that better align with attendee expectations and improve overall experiences.