Sr. Manager, Event Strategy & Operations - job 15 of 23

As a Sr. Manager, Event Strategy & Operations at Visa, your main responsibilities will include managing the event tech stack, overseeing the event intake and ticketing system, and leading cross-functional task force initiatives. You’ll also focus on collecting event data and reporting on KPIs. Your role will require you to tackle complex project initiatives while ensuring clear communication and updates are shared within the wider event organization.

To thrive as a Sr. Manager, Event Strategy & Operations at Visa, candidates should possess strong project management skills, be tech-savvy, and have a deep understanding of current trends in the event industry. A successful candidate will have experience in managing multiple high-priority projects, a strategic mindset, and the ability to build relationships across various levels of the organization.

The Sr. Manager, Event Strategy & Operations role at Visa is a hybrid position, allowing for a blend of in-office and remote work. The exact expectation for the number of days in the office will be discussed with your Hiring Manager. This flexible environment promotes collaboration and engagement while also accommodating various work preferences.

The Sr. Manager, Event Strategy & Operations contributes to Visa’s success by enhancing the performance of internal and external events. Through the management of complex project initiatives and effective data collection and reporting, you will help elevate the quality of events and experiences at Visa, fostering deeper connections with customers and stakeholders.

Important skills for the Sr. Manager, Event Strategy & Operations at Visa include project management expertise, strategic thinking, and exceptional collaboration abilities. Candidates should also exhibit a customer-service orientation and the capability to synthesize diverse inputs into successful project outcomes.

When answering this question, highlight specific events you've managed, your role in coordinating them, and the tools you utilized to ensure their success. Mention any unique challenges you faced and how you overcame them, demonstrating your problem-solving skills.

A perfect answer should illustrate your method for prioritization, whether you use tools like Gantt charts or agile methodologies. Discuss how you assess project dependencies and relationships, and how effective communication plays a crucial role in managing stakeholder expectations.

Emphasize your approach to building relationships and fostering open communication. Share examples where you successfully collaborated with cross-functional teams and how that collaboration led to enhanced project outcomes.

Discuss specific technologies and tools you’ve utilized in previous roles. Mention how you’ve integrated these tools to streamline processes and enhance the attendee experience, providing real-world examples of improvements or efficiencies achieved.

Highlight your approach to setting clear objectives and collecting data throughout the event lifecycle. Discuss the importance of analyzing metrics post-event and how this informs future strategies and improves overall event execution.

Be prepared to dive into details about an event, including the initial goals, your planning process, challenges faced, and the outcomes. Discuss what made it successful and any feedback you received from stakeholders or attendees.

Share your methods for keeping current, such as attending industry conferences, participating in webinars, or following thought leaders in the event industry. Explain how you apply this knowledge to your projects to enhance event quality.

Describe your strategies for remaining calm under pressure, such as developing contingency plans or having a clear line of communication established with your team. Provide examples where your approach has led to a successful resolution of unexpected situations.

Discuss the tools and methods you use for gathering feedback, such as surveys, follow-up meetings, or informal conversations. Explain how this feedback is vital for continuous improvement in event planning and execution.

Share a specific instance, emphasizing your key takeaways and how you applied those lessons to future projects. Focus on the importance of adaptability and learning in event management and personal growth.