Sr. Manager, Event Strategy & Operations - job 11 of 23

The Sr. Manager, Event Strategy & Operations at Visa has a range of critical responsibilities including managing the event tech stack, overseeing the event intake and ticketing system, and leading cross-functional task force initiatives. This role also involves collecting event data, KPI reporting, and managing complex project initiatives to ensure successful events.

To qualify for the Sr. Manager, Event Strategy & Operations role at Visa, candidates should possess strong project management skills, strategic thinking capabilities, and the ability to manage multiple high-priority projects. Knowledge of event trends and best practices, along with excellent collaboration and communication skills, is also essential.

The Sr. Manager plays a vital role in driving the development of Visa's Event & Experience Center of Excellence by implementing effective strategies and collaborating with various teams. This position entails not just managing processes but also informing the evolution of event-related practices within the organization.

Success in the Sr. Manager, Event Strategy & Operations role at Visa requires a blend of strategic thinking, strong organizational skills, tech savviness, and the ability to synthesize diverse inputs into actionable outcomes. Candidates must also be adept at building relationships across the organization and delivering exceptional customer service.

The Sr. Manager, Event Strategy & Operations position at Visa is a hybrid role, meaning that while there is the flexibility to work remotely, there will be specific in-office days that will be communicated by your Hiring Manager.

When answering this question, highlight specific technologies you've worked with and your approach to managing them effectively. Discuss how you've used these technologies to enhance event experiences and streamline processes.

Provide examples of tools or methodologies you use to prioritize tasks, such as project management software or specific frameworks that help you categorize projects by urgency and impact.

Discuss approaches like regular check-ins, collaborative platforms, and open communication that facilitate a strong working relationship among diverse teams in your previous roles.

Ensure to mention specific KPIs you've tracked in the past, such as attendee engagement, feedback scores, or ROI, and how you’ve used these metrics to improve future events.

Choose a specific example that showcases your project management skills, detailing the challenges faced, the strategies implemented, and the overall outcome of the initiative.

Mention resources like industry publications, webinars, and professional networks that you utilize to keep abreast of new developments, demonstrating your commitment to continuous learning.

Be sure to present a concrete instance where you collected feedback, what changes were made in response, and the positive impact those changes had on subsequent events.

Discuss the tools and methods you've used for data collection, as well as how you analyze this data to produce actionable insights for stakeholders.

Explain your philosophy on customer service and give examples of how you ensure attendee satisfaction and engagement at events you have managed.

Articulate your thoughts around leadership, strategic thinking, or project management skills, backing them up with examples from your career that highlight why you value this skill highly.