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Sr. Manager - Observability Engineering - job 4 of 20

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.     

The Opportunity: 

We are looking for Versatile, curious, and energetic Software Engineers who embrace solving complex challenges on a global scale.  As a Visa Software Engineer, you will be an integral part of a multi-functional development team inventing, designing, building, and testing software products that reach a truly global customer base. While building components of powerful payment technology, you will get to see your efforts shaping the digital future of monetary transactions.   

The Work itself: 

  • Design, develop and implement observability solution that is a critical part of Visa’s operational system, while influencing Visa’s internal standards for scalability, security, and reusability 

  • Collaborate multi-functionally to create design artifacts and develop best-in-class observability solutions for multiple Visa technical offerings 

  • Work with key stakeholders in product development, infrastructure and operation team to provide the best quality and high reliability observability solutions that fit their business need.

  • Leverage innovative technologies to build the next generation of tracing and cloud observability solution

  • Lead a team of system and software engineers. Provide coaching and support to achieve highest quality of work.

 

Essential Functions:

  • Works with key stakeholders to gather and refine requirements for tracing and cloud observability solution

  • Develops and designs advanced cloud observability and tracing solutions that are robust and scalable, considering integrations with other solutions across the internal technical ecosystem.

  • Provides domain expertise on the development of user documentation of solutions and implements standard processes in user documentation.

  • Plays a significant role in the development and delivery of new features within a product from end-to-end.

 

The Skills You Bring:

  • Energy and Experience: A growth mindset that is curious and passionate about technologies and enjoys challenging projects on a global scale

  • Challenge the Status Quo: Comfort in pushing the boundaries, ‘hacking’ beyond traditional solutions

  • Builder: Experience building and deploying modern services and web applications with quality and scalability

  • Learner: Constant drive to learn new technologies such as Angular, React, Kubernetes, Docker, etc.

  • Partnership: Experience collaborating with Product, Test, Dev-ops, and Agile/Scrum teams

**We do not expect that any single candidate would fulfill all of these characteristics. For instance, we have exciting team members who are really focused on building scalable systems but didn’t work with payments technology or web applications before joining Visa.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$145000 / YEARLY (est.)
min
max
$130000K
$160000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sr. Manager - Observability Engineering, Visa

Join Visa as a Sr. Manager - Observability Engineering in our vibrant Austin office! At Visa’s Technology Organization, we are not just problem solvers; we are innovators reshaping the future of commerce. Our cutting-edge processing networks can handle over 65,000 secure transactions per second for 80 million merchants and 15,000 financial institutions. As a Senior Manager, you'll dive deep into complex distributed systems and tackle challenges on a global scale. Your role involves designing and implementing observability solutions that are crucial to our operational systems. Collaborate with multi-functional teams to create best-in-class solutions tailored to the needs of different Visa technical offerings. You'll also lead a team of talented engineers, guiding them to produce high-quality work while pushing the boundaries of traditional solutions. We are looking for someone who is passionate about technology and continuously eager to learn. If you're ready to build and deploy modern services with scalability and quality, this role is made for you. You won't just be building payment technology; you'll be crafting the future of how people transact worldwide. Ready to make an impact? Join us and be part of this dynamic community where your contributions will influence the digital transaction landscape!

Frequently Asked Questions (FAQs) for Sr. Manager - Observability Engineering Role at Visa
What are the key responsibilities of the Sr. Manager - Observability Engineering at Visa?

As the Sr. Manager - Observability Engineering at Visa, your key responsibilities include designing, developing, and implementing observability solutions crucial to Visa's operational systems, collaborating with multi-functional teams to create design artifacts, and ensuring high reliability and quality in observability solutions. You'll also lead a team of engineers, providing coaching and fostering a collaborative environment.

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What qualifications are required for the Sr. Manager - Observability Engineering position at Visa?

To qualify for the Sr. Manager - Observability Engineering role at Visa, you should possess a solid background in software engineering, with extensive experience in building and deploying scalable services. Familiarity with modern technologies such as Angular, React, Kubernetes, and Docker is highly advantageous. Additionally, strong collaboration skills and a growth mindset are essential.

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How is the work atmosphere for the Sr. Manager - Observability Engineering at Visa Austin?

The work atmosphere for the Sr. Manager - Observability Engineering at Visa in Austin is dynamic and collaborative. You will be part of a team that thrives on problem-solving and innovation in the fintech space. Expect a culture of continuous learning and the opportunity to work on impactful projects that reach a global audience, while enjoying a supportive environment.

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What can a candidate expect from the interview process for the Sr. Manager - Observability Engineering role at Visa?

During the interview process for the Sr. Manager - Observability Engineering position at Visa, candidates can expect a mix of technical assessments and behavioral interviews. You may be asked to demonstrate your problem-solving skills and discuss your experience managing engineering teams. The focus will be on your ability to drive innovative solutions while fostering collaboration.

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What is the hybrid work model for the Sr. Manager - Observability Engineering position at Visa?

The Sr. Manager - Observability Engineering position at Visa operates on a hybrid work model. The specifics of how many days you'll work in the office will be discussed with your hiring manager. This allows for both in-person collaboration and the flexibility of remote work, accommodating various working preferences.

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Common Interview Questions for Sr. Manager - Observability Engineering
Can you explain your experience with observability solutions in engineering?

When answering this question, highlight relevant projects where you implemented observability solutions. Discuss the technologies used, challenges faced, and how your contributions improved system performance and reliability. Clearly articulate the impact of these solutions on the overall software development lifecycle.

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How do you approach designing scalable software solutions?

A great response would detail your methodology in assessing scalability needs early in the design phase. Discuss strategies such as modular architecture, load testing, and leveraging cloud technologies to ensure solutions can grow efficiently. Tie in real examples where possible.

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Describe a challenging project you've led and how you managed it.

Provide a specific example, detailing the project's objectives, challenges faced, your leadership style, and the outcome. Focus on how your guidance motivated the team and led to successful project completion despite obstacles.

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How do you keep up with new technologies in software engineering?

Share your approach to continual learning, such as online courses, attending tech conferences, or participating in coding communities. Mention any specific technologies you’ve recently explored that are relevant to the Sr. Manager - Observability Engineering role.

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How do you encourage collaboration within an engineering team?

Discuss practical strategies you've implemented to foster collaboration, like regular stand-ups, team-building exercises, and creating an open forum for feedback. Provide an example of a time when enhanced collaboration led to a successful project outcome.

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What’s your experience with cloud-based technologies?

Highlight your familiarity with cloud services and infrastructure, including specific platforms such as AWS, Azure, or Google Cloud. Discuss how you've utilized these services in prior roles to enhance observability and scalability.

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How do you prioritize competing project demands?

Explain your prioritization framework, such as assessing project impact, urgency, and resource availability. Use examples where you successfully navigated competing priorities and met deadlines without compromising quality.

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What is your experience with Agile/Scrum methodologies?

Share how you've applied Agile/Scrum practices in previous roles, including specific roles you've held within these frameworks. Discuss the benefits of Agile in promoting productive teamwork and faster delivery of software solutions.

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Can you give an example of troubleshooting an observability issue?

Detail a specific instance where you identified and resolved an observability issue. Explain your thought process, the tools used, and the positive outcome that resulted from your troubleshooting efforts.

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Why are you interested in the Sr. Manager - Observability Engineering role at Visa?

Express your enthusiasm for Visa’s mission and how the role aligns with your career goals. Highlight aspects of the company’s innovative culture and the opportunity to work on impactful projects in the fintech space, which resonates with your professional aspirations.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 4, 2025

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