Staff Systems Engineer – Email/SecureFTP (SFTP) - job 2 of 20

As a Staff Systems Engineer specializing in Email/SecureFTP (SFTP) at Visa, your main responsibilities will include performing engineering and third-level support for messaging and SFTP solutions, ensuring the availability of Microsoft Exchange and SFTP tools, and managing compliance and security policies within the email/messaging environment. You'll also need to diagnose and resolve technical issues related to file transfers and provide consultancy to the operations and engineering teams to facilitate efficient problem resolution.

For the Staff Systems Engineer – Email/SecureFTP position at Visa, you should possess a strong technical knowledge in Exchange Online, Microsoft Exchange, email security appliances, and have experience managing O365 in a hybrid deployment. Familiarity with compliance and security policies in an email/messaging environment is also essential. Additionally, an understanding of best practices in IT and a proactive, organized approach will contribute to your success in this role.

In the role of Staff Systems Engineer – Email/SecureFTP at Visa, collaboration is key. You'll need to communicate effectively with various departments, notifying relevant parties immediately of any issues that may affect operations, such as outages or service disruptions. You'll also work closely with the Information Security Office to ensure that deployed solutions meet Visa’s security requirements, alongside providing technical support to team members and end users.

To succeed as a Staff Systems Engineer – Email/SecureFTP at Visa, essential skills include excellent technical knowledge, particularly in Exchange Online, and experience with email security mechanisms. You should also be highly organized, possess a strong problem-solving ability, and demonstrate tenacity. Effective communication skills and the ability to work collaboratively with various stakeholders are also critical for thriving in this role.

The work environment for the Staff Systems Engineer – Email/SecureFTP at Visa is collaborative and innovative. This hybrid position allows for flexibility as you'll spend some days in the office while potentially working from home. Expect a dynamic workplace where thinking outside the box is encouraged, and you'll be part of a team dedicated to enhancing employee productivity through cutting-edge tools.

In my previous roles, I have managed Exchange Online environments by leveraging my technical expertise to ensure stability and security. I've played a key role in managing both O365 and hybrid deployments, which directly aligns with the responsibilities of the Staff Systems Engineer role at Visa.

I approach diagnosing technical issues methodically by first gathering relevant data on connectivity problems or error logs. I prioritize understanding the user experience, document findings, and collaborate with team members to ensure we resolve issues swiftly, much like what is needed in the Staff Systems Engineer role at Visa.

I follow security best practices such as adhering to compliance guidelines, applying regular updates to security protocols, and working closely with security teams. These practices are crucial for the Staff Systems Engineer – Email/SecureFTP role at Visa, ensuring a secure and efficient email environment.

At my last job, I developed a streamlined process for automating email archiving, which not only improved efficiency but also ensured compliance with data retention policies. This kind of innovative thinking is vital in the Staff Systems Engineer role at Visa.

I regularly follow technology blogs, attend webinars, and actively participate in professional communities. Staying current with industry trends is essential for a Staff Systems Engineer, especially at Visa, where technological advancements directly impact productivity.

I believe in proactive communication and fostering relationships based on trust. I make it a point to involve relevant stakeholders early in projects and maintain ongoing dialogues to ensure everyone's aligned, which is crucial in a collaborative role like the Staff Systems Engineer at Visa.

I once managed a critical outage in the email system that required quick thinking. I coordinated with the security team to identify the root cause and implemented a workaround while also documenting the steps taken. This experience highlights the type of problem-solving skills needed for the Staff Systems Engineer position at Visa.

In a high-pressure environment, I assess the urgency and impact of tasks based on user needs and system functionality. I find this approach essential as it enables me to prioritize effectively, which will be crucial in ensuring operational efficiency as a Staff Systems Engineer at Visa.

I utilize collaborative tools like Confluence and SharePoint for documentation, ensuring that information is easily accessible for the team. This practice is especially important for the Staff Systems Engineer role at Visa, where clear documentation aids in ongoing learning and troubleshooting.

I am excited about the opportunity to work at Visa because of my passion for creating innovative solutions that enhance productivity. The collaborative culture and commitment to security align with my professional values, making it an ideal place for my skills as a Staff Systems Engineer.