Staff Systems Engineer – Email/SecureFTP (SFTP) - job 8 of 20

As a Staff Systems Engineer at Visa, your responsibilities will include architecting and supporting messaging and SFTP solutions, providing third-level support, managing compliance and security policies in email and messaging environments, and diagnosing technical issues with file transfers. You'll also collaborate closely with various departments to ensure smooth operations while documenting technical solutions effectively.

Candidates need a strong understanding of M365 architecture, as well as solid technical knowledge in Exchange Online, email gateways, and email security appliances. A background in managing O365 and hybrid deployments, along with experience in email archiving solutions, is essential. Excellent problem-solving skills, communication abilities, and a positive attitude are also crucial for success.

In the Staff Systems Engineer role at Visa, you will work closely with the Information Security Office to ensure that all deployed solutions meet the company’s security requirements. This includes providing technical assistance for the investigation and analysis of security alerts, ensuring compliance with security policies, and maintaining robust system security.

An ideal Staff Systems Engineer at Visa should possess excellent technical abilities, especially in handling Exchange and SFTP solutions. You should be organized, proactive, and a strong team player, prioritizing collaboration and effective communication. Creativity and a willingness to develop innovative engineering solutions also set apart successful candidates.

The Staff Systems Engineer position at Visa is a hybrid role. The expectation of days spent in the office will be confirmed by your hiring manager, allowing for a flexible work environment that balances both in-office collaboration and remote work.

In answering this question, be sure to touch on your technical knowledge and practical experiences related to Microsoft Exchange. Highlight specific projects where you've managed or supported Exchange Online, dealt with compliance, or solved complex issues with email gateways.

Outline a systematic approach that includes identifying network bottlenecks, checking access permissions, and ensuring data integrity protocols. Discussing specific instances from past experiences will help illustrate your problem-solving skills.

Mention various channels you use to stay informed, such as industry blogs, webinars, professional groups, and ongoing training. Show your proactive attitude towards learning by highlighting any recent certifications or workshops you've attended.

Provide a specific example showcasing your ability to evaluate and introduce new tools. Focus on the planning, execution process, and any measurable improvements in productivity or user satisfaction as a result.

Talk about strategies you employ to facilitate clear communication, such as regular check-ins, setting expectations upfront, and using collaborative tools to keep everyone informed of project updates.

Discuss your method for balancing operational efficiency with stringent compliance requirements. Include actionable steps you take to regularly audit and adjust security settings in line with company policies.

Express your organizational skills and prioritization techniques, mentioning specific tools or methodologies you use to stay on track while being adaptable to shifting demands.

Share a thoughtful response that includes immediate actions like communication protocols, troubleshooting steps, and a post-mortem approach to analyze the event and avoid future occurrences.

Provide insights into how you think outside the box to tackle engineering challenges. Use a past example that illustrates your ability to innovate and optimize processes or solutions.

List relevant tools and technologies that pertain to Microsoft Exchange, SFTP protocols, and email security, emphasizing your hands-on experience and any specific achievements you've had using those tools.