Systems Analyst - Linux/Unix - job 1 of 2

As a Systems Analyst - Linux/Unix at Visa, your primary responsibilities include managing critical applications, ensuring service stability through dedicated maintenance work, and applying automation techniques. You’ll engage with container technologies like Docker and Kubernetes, conduct root cause analyses for issues, and manage configurations using tools such as Terraform. Additionally, you’ll collaborate with cross-functional teams to deliver seamless infrastructure support.

To qualify for the Systems Analyst - Linux/Unix position at Visa, candidates typically need a bachelor’s degree or 3+ years of relevant experience. Preferred qualifications include 2 or more years of experience, particularly with Unix system administration and container technologies, along with scripting knowledge in languages like Shell or Python. Familiarity with cloud platforms and strong communication skills are also essential.

A Systems Analyst - Linux/Unix at Visa will leverage various tools including Docker, Kubernetes, Terraform for infrastructure automation, and configuration management tools like Chef and Ansible. Additionally, tools such as Prometheus and Grafana will help monitor and manage containerized environments effectively.

The work environment at Visa for Systems Analysts - Linux/Unix is dynamic and collaborative. This hybrid position allows flexibility in remote work, with specific in-office expectations to be defined by the hiring manager. You will collaborate with diverse teams, engage in innovation, and contribute to a culture driven by purpose and technology.

Visa promotes a culture of continuous learning and development, providing Systems Analysts - Linux/Unix with numerous career growth opportunities. You can explore various paths within the company, acquire new skills, and take advantage of leadership programs aimed at fostering professional advancement in a globally recognized organization.

In answering this question, detail specific projects where you utilized Docker and Kubernetes, emphasizing your role in deployment, configuration, and scaling of containerized applications. Discuss any challenges faced and how you overcame them using these technologies, demonstrating your practical knowledge and problem-solving skills.

When addressing root cause analysis, outline the systematic approach you take, such as data collection, identifying the problem, and investigating potential causes. Highlight tools you use, any frameworks followed, and how you document findings and implement changes to prevent recurrence, showcasing your analytical skills.

Discuss your experience with scripting languages, particularly Shell or Python. Provide examples of tasks you automated, how scripting improved processes, and any relevant scripts you’ve written, showcasing your ability to enhance efficiency and effectiveness in operations.

To ensure adherence to ITIL practices, again, demonstrate your understanding of incident, change, problem, and release management. Share specific instances where you managed incidents or changes, highlighting how you communicated with teams, documented processes, and ensured compliance with ITIL guidelines.

Highlight your communication skills and how you adapt your approach depending on the team's needs. Share examples where successful collaboration led to significant outcomes, reinforcing your ability to work independently and as part of a team toward common goals.

Be specific about past challenges, such as system downtime or configuration issues, and how you addressed them. Discuss your thought process, actions taken to troubleshoot, and any long-term solutions implemented, highlighting your problem-solving capabilities in real-world scenarios.

Discuss how automation reduces manual effort, minimizes errors, and increases efficiency in system administration. Share examples of processes you've automated and the positive impact it had on operational performance while reinforcing your understanding of the broader industry trends toward automation.

Describe your proactive approach to continuous learning, whether through online courses, webinars, industry conferences, or hands-on experimentation with new technologies. Mention specific resources or communities you engage with that keep you informed on the latest trends and advancements.

Discuss the configuration management tools you’ve used, such as Chef or Ansible, and highlight specific projects where you implemented these tools. Explain how they were instrumental in achieving streamlined workflows, consistency, and how they enhanced your overall productivity.

When responding, outline the circumstances of the incident, your immediate actions, and how you coordinated with teams. Emphasize the results of your efforts, what you learned, and any procedures you implemented afterward to enhance future incident management capabilities.