Visas & Immigration - Visas, Status and Information Services - Customer Services Group

• 
  Visits, Work, Study, Marriage and Family casework
• Cross-cutting Operations which can include supporting the business in planning and performance activity, supporting Directors’ offices, and working within Supplier Relationship, Customer and External Relations teams

As part of the application process you will be asked to complete a Personal Statement (Max Word Limit:500).

Further details around what this will entail are listed on the application form.

Please note your Personal Statement should demonstrate how you meet the essential criteria so please ensure you tailor it accordingly. This means you should provide evidence of when you have demonstrated each of the criteria listed.

If you are successful at sift stage you will be invited to an Interview which will be Behaviour and Strength-based questions. Behaviours will include questions on Making Effective Decisions (Lead Behaviour) and Delivering at Pace.

When interviewed on your behaviour examples please ensure you cover the following:

1. the specific situation you were in
2. the task you had to complete
3. the action you took and
4. the outcome/result

“Strengths” will be tested at interview. We assess your strengths because, by ensuring that the role is the right fit for you, you are more likely to enjoy it and perform well. It is important to remember that there are no right or wrong answers to strength-based questions. Do not rehearse your answers because we are looking for your initial response.

Sift and Interview dates

Sift will take place week commencing 15th August 2022.

Candidates may be sifted/interviewed while the advert is live and could be asked to sit an interview at short notice.

Interviews will start to take place from 1st September 2022.

This may change subject to business needs.

Please note - due to the current COVID-19 pandemic interviews will be carried out via Microsoft Teams online, where you will be required to have access to:

• A laptop (personal or work) with a working webcam
• Good Internet access

Further information

For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV. A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.

A reserve list may be created for other similar roles for a period of 12 months . Selection will be in Merit Order to fill the same role or similar roles with closely matching essential criteria and Success Profile elements without further assessment.

PLEASE NOTE: This is a rolling recruitment which means we will be sifting, interviewing and making offers to candidates who pass the required benchmark whilst the advert remains live. There is therefore a benefit to submitting your application earlier in the advertisement window.

Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. All applications are screened for plagiarism and copying of examples/answers from internet sources. If any is detected the application will be withdrawn from the process. Further action, including disciplinary action, may be considered in such cases involving internal candidates. Providing false or misleading information would be contrary to the core values of honesty and integrity expected of all Civil Servants.

Hybrid working enables employees to work partly in their workplace(s) and partly at home. As Covid-19 restrictions are lifted, a hybrid working pattern may be available, where business needs allow. Applicants can discuss what this means with the vacancy holder if they have specific questions.

Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.

We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

For further information please see the attached notes for candidates which must be read before making an application.

Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.

Transfer Terms: Voluntary.

If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.

Please see the attached list of Home Office acceptable ID documents.

Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at here

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via

HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs

• Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

Feedback

This job is broadly open to the following groups:

• UK nationals
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the Republic of Ireland
• nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
• relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
• relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
• certain family members of the relevant EU, EEA, Swiss or Turkish nationals