Solutions Engineer

Job Description

Vori’s Operations Team takes pride in its customer finesse and operational excellence. The purpose of this Solutions Engineer role is to support and assist with the overall availability of our product offering and accelerate customer deployments for which Vori Operations is responsible. Your primary responsibilities include contributing to and building a world class operations team both from a procedural and systems point of view. You will partner with Onboarding Managers to configure the Vori system to the customers’ unique needs in order to maximize the benefits of their Vori purchase, such as reduced out of stocks, decreased shrinkage, and increased efficiency.

Having a fluency with data and databases is critical. Additionally, the tools and languages that help you access and manipulate the data, such as SQL. You will immerse yourself into many formats of data from a number of different entities, such as point of sale platforms, retail back office systems, and ERPs. Data may come in a variety of formats such as CSV, PDF, EDI, and good old fashioned paper. You will need to have a fluency in dealing with data, as well as the integrations that connect these sources to Vori.

Our ideal candidate is an ambitious, highly motivated and independent, goal oriented, team-focused professional with a passion for overseeing systems and infrastructure. If you obsess over fine details, are good with people, and feel at home looking at data — this just might be the role for you.

Responsibilities:

• Understand the VoriOS system end to end and interdependencies between the system and its integration components

• Understanding Customer’s needs to define and configure system specifications

• Configure and maintain data mappings (invoice and supplier data) and reconciliation as an integral part of our operations team

• Install, Deploy, Configure, Test, Monitor, Patch, Troubleshoot, and Maintain third-party and internal integrations with customers

• Troubleshooting installations and integrations to diagnose any malfunctions of the Vori system

• Ability to thrive in a cross-functional environment and work closely with Operations, Product, Engineering teams on how to improve workflows and systems end to end

• Work with third-party providers and the Onboarding Manager to ensure hardware and software is integrated end to end prior to Customer launch

• Assist the Customer’s Onboarding Manager to train staff on system procedures

Qualifications

• Bachelor’s degree in a technical field or equivalent experience

• 4+ years of experience as a Solutions Engineer or equivalent experience

• SQL, Regex and scripting proficiency and willingness to learn new technologies. We use Postgres, Big Query, JSONata, JavaScript

• Strong analytical and spreadsheet skills

• Strong technical program management skills

• Strong communication and interpersonal skills

• Comfort with rapidly changing environments, demonstrated ability to deliver results autonomously, and a knack for creating clarity and consensus out of ambiguity

• Bonus: Experience working in hyper-growth startup environment

Growth Opportunities

• Get excited to learn more about complex data systems on the tech side as well as business challenges the grocery industry faces everyday

• Confront and conquer unique, real-world problems that enhance your problem-solving abilities and challenge you to perform well with high velocity

Expectations

• You will be stretched and challenged with a large scope of work, and fast paced deadlines. This role is for folks that want to make a dent in a $1T industry — which requires consistent force of will and large doses of daily creativity

• Vori is NOT a simple 9-5 job 💯. We are building a Seal Team 6 of individuals who work hard, long, and smart to deliver exceptional results on limited resources. As a startup we constantly have to prove our right to exist. But if we win, we have the chance to transform the most fundamental industry on earth — food. Are you in?