VP, Business Operations and Enterprise Planning
Overview
Intuit’s mission is powering prosperity around the world. We do it by attracting the world’s top talent, bringing vital partners into our global platform, and leaving the world a better place through exceptional corporate citizenship.
For our customers, we deliver more money, more time and more confidence. Every day we innovate with our flagship products: TurboTax, QuickBooks, Mint, Credit Karma and Mailchimp.
The Vice President of Business Operations and Enterprise Planning will lead the Intuit-level Business Operations team, which is part of the Finance organization and will be instrumental in shaping Intuit’s journey to plan and operate effectively as a world-class SaaS and platform company. In this role, you will have the opportunity to manage and transform how Intuit operates. This includes the annual 3&1-year planning and continuous in-year planning processes, regular goal reviews, company-level key performance indicators (KPIs), and advancing the Business Operations craft across the company.
This role will require a strong understanding of Intuit’s mission as well as business priorities across customer and product segments. You will partner closely with leaders to help create the vision, strategies and priorities for our team and the company overall. You will lead, grow, empower and inspire a team of seasoned Business Operations professionals, and work across the broader Business Operations, Program Management, Finance and Technology communities to help deliver Intuit’s strategic and financial goals.
What you'll bring
- 10+ years’ experience in senior operational or strategy leadership roles, ideally in Fintech, SaaS or platform companies, partnering with officers and executives across all functions and leading diverse teams
- Customer focus and empathy with track record of providing business operations services that deliver high quality user experiences
- Strong analytical and quantitative skills, and an ability to use data and metrics to support assumptions, develop business cases, and complete root cause analyses
- Expertise in process design and scaled agile methodologies that help align entire organizations on a shared set of execution priorities and operationalize them
- Bias for action, ability to deal with ambiguity, and natural perseverance to overcome obstacles and deliver outcomes when leading change
- Ability to successfully manage c-level relationships, effectively partnering on financial planning, strategy development and execution, and collaborating in cross-functional environments
- Excellent at communicating complex ideas in a way that resonates across diverse groups of stakeholders, shapes strategic decisions, and generates momentum for meaningful change
- Track record of building, leading and inspiring high-performing teams
- Commitment to diversity and inclusion and a belief that diverse teams bring better business and customer outcomes
- BS/BA required, or equivalent experience; MBA or MS in Operations Management preferred
How you will lead
- Lead the Intuit-level Business Operations team consisting of approximately 15 professionals and promote a positive, high-performing, innovative, growth-oriented, diverse and inclusive environment that consistently delivers results
- Develop and own an end-to-end planning and resource allocation approach grounded in agile best practices that bridges seamlessly from strategy to execution throughout the year and is integrated with our financial planning process
- Assess the quality and feasibility of Intuit’s plan and goals, surfacing areas of opportunity or misalignment and drive actions to address them with the executive leadership team
- Manage critical elements of Intuit’s overall operating rhythm including monthly goal reviews with all Vice Presidents and above across the company
- Maintain and enhance the company-level key performance indicator framework (“True North”) and ensure metrics are accessible in online dashboards in partnership with analytics teams
- Manage Intuit’s Net Promoter Score (NPS) measurement program, which conducts regular net promoter studies across all of Intuit’s major products
- Proactively identify opportunities to improve how Intuit operates as a platform company and lead cross-functional teams to deliver strategic operational initiatives with extreme ownership, for example identifying opportunities to automate or streamline processes
- Build and maintain strong relationships across the Intuit leadership team with a focus on Business Operations, Program Management, Finance and Technology to ensure that we are thinking holistically across multiple business segments and functions in the context of shaping our overall approach to plan and operate as a platform company
- Co-lead the Business Operations opportunity across the company in partnership with Business Operations leaders in other functions
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