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VP Digital Transformation

We’re looking for colleagues who are ready to Think Big, Go Fast, Deliver Awe,and Win Together. These core values embody our diverse and inclusive culture and help us live out our mission of “getting people the care they need when they need it.” Over the last 30 years, our company has established itself as the market leader in managed care for the workers’ compensation industry. We are committed to making a positive impact in the lives of the injured workers we serve, and we have fun doing it.

Salary Range: $135700 - $278300 Salary

This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $135700 - $278300 Salary


Benefits Summary:

In return for your commitment to our company’s mission, we offer a vast array of benefits to help support the whole you.

  • Opportunities to work from home
  • Competitive wages with opportunities to earn annual merit increases
  • Paid development hours to use for professional and community development!
  • Generous paid time off, 8 company holidays, and 2 floating holidays per year
  • $1,000 Colleague Referral Program
  • Enterprise Recognition Program rewarding colleagues for their extraordinary work
  • Exclusive discounts on travel, activities, and merchandise via work discount program
  • Colleague Assistance Program that provides free counseling and financial services
  • Tuition Reimbursement Program including certifications
  • Quantum Health: A healthcare navigation platform to help our colleagues make the best, most cost-effective healthcare decisions
  • Medical, dental, and vision insurance
  • Pre-Tax FSA and HSA health savings accounts
  • 401(k) matching
  • Company paid life insurance
  • Company paid short term and long-term disability
  • Referral program
  • Healthcare concierge
  • The One Call Foundation which aims to help colleagues during unexpected emergencies, from car accidents to natural disasters.

Reporting to the SVP of Operations, the VP of Digital Transformation will lead the company's transformation initiatives to achieve operational excellence, profitability, and growth. The candidate will be responsible for developing and implementing business process optimization, organizational development, and change management strategies, leveraging best practices, and emerging technologies. The VP of Digital Transformation’s primary focus will be on creating a business roadmap that will drive our customer experience strategy to success and will improve our cost to serve and position operations to scale existing and new products into more automated channels.

GENERAL DUTIES & RESPONSIBILITIES:
Drive Transformation: 40%
  • Develop and execute a transformation roadmap that aligns with the company's strategic goals and objectives.
  • Identify and assess opportunities for operational improvement across functional areas.
  • Spearheading change management strategies and tactics to communicate effectively across the organization and ensure successful implementation of transformation initiatives.
  • Establish and manage project budgets, timelines, and resources to deliver successful transformations.
  • Constantly operate with a customer centric mindset and ability to analyze most important components of customer engagement that can help drive business solutions and improve customer experience.
Streamline and Maximize: 40%
  • Collaborate with IT leaders to evaluate and implement emerging technologies that support transformational objectives.
  • Partner with stakeholders and cross-functional teams to drive process optimization and adoption of best practices.
  • Partner with the IT and Finance organization to identify technology solutions, appropriately model costs and impacts, and develop robust business cases to support transformative solutions.
  • Develop & leverage relationships and networks across the organization to create stakeholder groups to drive forward each element of a transformation roadmap and change management strategy.

Cultivate Talent: 20%
  • Lead and mentor a high-performance team to execute transformation strategies.
  • Ensures Digital Transformation team is equipped with the right skills, tools, and talents necessary for executing their duties.
  • Provides timely and actionable feedback regarding team performance, encouraging performance improvement.
  • Communicates business needs to all business units, focusing on core values and resolving team concerns in creative ways.
  • Leads, teaches, and coaches the team, utilizing strong leadership skills and focused on through training and talent management, ensuring to build team morale through recognition and evenly distributed accountability.
EDUCATIONAL AND EXPERIENCE REQUIREMENTS:
  • Bachelor’s degree in Business Administration or related field. MBA or equivalent preferred
  • Lean Six Sigma Black Belt preferred.
  • Ten (10) + years of experience in operational transformation, change management, or related roles, preferably in a leadership role.
  • Ten (10) + years in management or leadership role
GENERAL KNOWLEDGE, SKILLS & ABILITIES:
  • Able to build strong interpersonal relationships with other senior management throughout the company.
  • Excellent leadership, team building, and management skills
  • Encouraging to team and staff; able to mentor and lead.
  • Excellent verbal and written communication skills
  • In-depth understanding of the industry
  • Takes ownership of company voice and vision
  • Creative problem solver who thrives when presented with a challenge.
  • Able to analyze problems and strategize for better solutions.
  • Strict adherence to company values/mission statement/sales goals
  • Excellent analytical and time-management skills
  • Strong strategic thinking, business acumen, and analytical skills required.
  • Experience in developing and managing budgets and financial performance.
  • Excellent team management, interpersonal communication, and negotiation skills.
  • Demonstrated experience in change management and project management.
  • Experience leading cross-functional teams and working collaboratively across multiple departments.
PHYSICAL/EMOTIONAL DEMANDS & WORK ENVIRONMENT:
  • For roles located in office or home settings; this job is primarily sedentary and may involve repetitive motions; the employee is regularly required to sit, use hands and fingers, speak, and hear.
  • Employee is also required to receive annual security awareness training.
  • The employee is occasionally required to stand, walk, and lift objects (up to 10 lbs. weight; up to 4 ft. height)
  • Specific vision abilities required by this job include ability to see things from a close distance and ability to adjust focus.
  • The work environment utilizes florescent lighting; noise level is moderate.
  • The emotional demand of the job may cause undue stress from, but not limited to, moderate/heavy workload.
  • Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position.

Getting people the care they need, when they need it. We are moving people through their care journeys better than ever before, providing exceptional, predictive, and responsive care coordination. As a leader in the workers’ compensation industry...

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DATE POSTED
July 24, 2023

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