Job details

VP of Partner Support

Pax8 is the leading value-added cloud-based SaaS distributor, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world's favorite place to buy cloud products. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best.

We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

No matter who you are, Pax8 is a place you can call home. We know there's no such thing as a "perfect" candidate, so we don't look for the right "fit" – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don't meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.

We are only as great as our people. And we have great people all over the world. No matter where you live and work, you're a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.

Position Summary:

The VP of Partner Support focuses on the strategic vision and direction of the support teams by building and evolving the landscape of the teams. They define goals and measurables and partner with department leaders to turn those into actionable items. The VP improves and drives efficiency through process and technology and enhances the Partner Support experience. Most importantly, the VP focuses on the culture and people that in turn deliver world class partner support to Pax8's partners.

Essential Responsibilities:

Builds the overall Partner Support vision and strategy; Creates goals, plans, and executes strategy to deliver on those goals
Manages and directs the Partner Support teams through Directors, Managers, Team Leads and other direct reports (e.g., hiring, coaching, developing, evaluating, etc.)
Collaborates cross-functionally with other teams and department heads to identify and investigate areas of improvement while constructing plans for execution
Assesses ways to optimize the overall Partner Support process and experience through tool and systems evaluation. Explores and performs improvements in the way the support tool's function and are used
Plans and delivers team meetings, performance reviews, and career progression paths (
Reviews the overall Partner Support experience and meets with partners and other strategic stakeholders to collect feedback and builds action plans.

Ideal Skills, Experience, and Competencies:

At least ten (10) years of IT Support related experience
At least five (5) years of directly relevant experience, including managing/leading support teams
MSP experience preferred
Ability to build a strategic vision and roadmap and break down that vision into executable action items
Self-motivated, strategic creative worker with a drive for executional excellence
Highly organized, detail-oriented
Creative thinker and problem solver—always looking beyond the available options when up against roadblocks
Ability to create and track OKRs, KBOs, and KPIs at the department, team, and individual level
Deep understanding of SMB customers supported by outsourced IT providers and how technology solves their business problems
Strong knowledge of industry systems and tools
Experience managing large teams of similarly focused individuals
Experience planning and tracking an organization wide budget
Strong communication skills and ability to collaborate with internal and external teams
Ability to work in a cross-functional organization and demonstrate team leadership skills
Experience learning and navigating within a high-growth and fast paced environment

Required Education & Certifications:

B.A./B.S. in related field or equivalent work experience
Industry related certificates preferred – ITIL, MCSA, MCSE, VCP

Compensation:

Qualified candidates can expect a salary beginning at$160,000 or more depending on experience

#LI-Remote #LI-AG1 #BI-Remote #DICE-A

Note: Compensation is benchmarked on local Denver Metro area market rates. Qualified candidates in other locations can expect a salary package that may be adjusted based off applicable cost of wages in their respective location.

At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits: