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Job details

VP, Patient Relations

The job details are as follows:

What We Do

We build on the strength of our research and development expertise and a distinctive, entrepreneurial culture that encourages diversity, innovation, creativity, sustainability, and, simply, fun. Since inception, our mission has been to find a cure for pulmonary arterial hypertension and other life-threatening diseases. Toward this goal we have successfully gained FDA approval for five medicines, we are always conducting new clinical trials, and we are working to create an unlimited supply of manufactured organs for transplantation.

We are the first publicly-traded biotech or pharmaceutical company to take the form of a public benefit corporation (PBC). Our public benefit purpose is to provide a brighter future for patients through (a) the development of novel pharmaceutical therapies; and (b) technologies that expand the availability of transplantable organs. At the same time, we seek to provide our shareholders with superior financial performance and our communities with earth-sensitive energy utilization.

Our company was founded by an entrepreneur whose daughter was diagnosed with a life-threatening condition. She sought to find treatment options and a cure for her daughter and patients like her. We are founder-led, and relentless in our pursuit of “medicines for life”. We continue to research and develop treatments for cardiovascular and pulmonary diseases, and other orphan diseases.

How you’ll contribute

The VP, Patient Relations is responsible for building, implementing, executing, and managing a patient engagement program, the purpose of which is to support patients on their health journey who are utilizing United Therapeutics' products. This position is responsible for developing and implementing comprehensive disease education, product training, and adverse event management support. The objective of this role is to ensure patients have the knowledge, resources, and logistical support necessary to help effectively manage their conditions and adhere to treatments prescribed by their HCP.

Develop and Execute Patient Support Programs: Design and implement a support program to provide disease education, product training, and adverse event management support for HCPs, specialty pharmacy nurses, and patients, that leverages existing virtual patient educators, specialty pharmacy clinical product training and regional nurse specialist functions. Collaborate, as appropriate, with cross-functional teams, including Medical Affairs, Marketing, ASSIST (reimbursement hub), and Global Drug Safety, to align patient support initiatives with company objectives. Monitor and evaluate program effectiveness, making necessary adjustments to improve patient outcomes and satisfaction.
Disease Education: Develop educational materials, including brochures, websites, and multimedia resources, to educate patients about their specific disease conditions, UT treatment options, and self-care techniques. Conduct educational sessions for patients, caregivers, and HCPs to increase awareness and understanding of the disease and its management.
Product Training: Create and deliver training programs for healthcare professionals, specialty pharmacy nurses, and patients, focusing on the safe and effective use of UT’s products. Collaborate with the Medical Affairs team to stay updated on product knowledge and therapeutic advancements, ensuring accurate and up-to-date training materials.
Adherence Management: Develop and implement initiatives to enhance patient adherence to prescribed UT treatment regimens, in accordance with all laws and regulations. Provide personalized education and support to patients, in an effort to address barriers to adherence, including coordination with the patient’s HCP and specialty pharmacy nurse as appropriate. Develop tools and resources for monitoring patient adherence and reporting adverse events and product complaints to Global Drug Safety.
Ad-Hoc Patient Support: Establish Patient Relations function as a primary point of contact for patients who have been prescribed UT products to answer their questions and/or direct them to the appropriate UT resource to answer their questions.
People Management: Accomplish the above through effective management of existing United Therapeutics’ teams (such as Virtual Patient Educators, Regional Nurse Specialists, Clinical Product Trainers) and additional employed and/or contracted staff, as needed. Direct and manage team to include responsibilities for goal setting, performance reviews/management, coaching, mentoring and career development
All other duties as required
All Patient Relations activities will be performed in a manner that is consistent with and compliant with all laws and company policies

For this role you will need

Minimum Requirements

Bachelor’s Degree in Arts/Sciences (BA/BS) in pharmaceutical sciences, life sciences, nursing, or a related field
15+ years of relevant experience, including progressive people leadership/management experience/leading effective teams
Proven experience in building and leading a patient relations function that includes patient support, education, adherence management or related roles within the pharmaceutical or healthcare industry
In-depth knowledge of disease management principles, pharmaceutical products, and adherence strategies
Strong communication and interpersonal skills, with the ability to effectively engage with patients, healthcare professionals, and cross-functional teams
Excellent organizational and project management skills to plan, execute, and evaluate patient support programs
Familiarity with regulatory and compliance guidelines governing pharmaceutical industry practices
Empathy, compassion, and a patient-centric mindset to provide the best possible support and care

Preferred Qualifications

Master’s degree (MA/MS/MBA) in pharmaceutical sciences, life sciences, nursing, or a related field or
Doctor of Pharmacy (PharmD)
Rare disease and complex therapy administration experience a plus

At United Therapeutics, you’ll realize quickly that it is not an ordinary place to work! When you join our company, you will learn, grow, contribute, have fun, and be challenged... all while making a difference in the lives of our patients.

While United Therapeutics does not require vaccination for Covid-19 at this time, we strongly encourage all employees and visitors to remain up to date on vaccinations and boosters to protect one another from illness. Employees working in customer-facing roles must adhere and comply with customers’ credentialing guidelines, which may require vaccination against Covid -19, the influenza virus, and other illnesses that could be harmful to healthcare staff and patients.

United Therapeutics Corporation is an Equal Opportunity/Affirmative Action Employer - EOE Minorities / Females / Protected Veterans / Individuals with Disabilities

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3.2

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CEO of United Therapeutics

Martine A. Rothblatt

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By United Therapeutics

Develop the best medicines possible from our intellectual property. Conduct the most insightful clinical trials of our medicines. Achieve superior communication and awareness of our products among physicians. Grow our business to be in the top qui...

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FUNDING

Public

INDUSTRY

Biotech & Pharmaceuticals

TEAM SIZE

501-1000

LOCATION

Hybrid, based in Silver Spring, MD

DATE POSTED