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Senior Accounts Receivable Specialist

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With minimal supervision in a distributed workforce environment, provide Accounts Receivable and Collections services to customers for all Lines of Business supported. This includes mid to large-market customers and/or strategic relationships with added degrees of complexity. Act as expert advisor on Accounts Receivable and Collections services and provide support on client servicing and financial operations related items, including account reconciliation, collections, analysis, and problem resolution.

Act as primary point of contact for billing and collection inquiries from internal and external business partners

Research and resolve a variety of complex internal and external inquiries

Efficiently and accurately perform moderate to complex Accounts Receivable activities, including but not limited to billing, cash application, reconciliation, customer research, and exception activities for all lines of business supported

Create, review, and recommend necessary documents to generate customer billing

Provide accurate and complete information to business partners and customers, and assist them in understanding the billing and collection process

Use a data-driven approach in resolving billing disputes and payment issues through the analysis and review of information, and provide alternate solutions

Resolve outstanding aging balances for accounts, using knowledge of business systems and their relationship to billing and collections

Execute internal and external collection activities to maximize cash flow and ensure compliance with company policy, procedures, and financial controls

Recommend billing adjustments, write-offs, and customer refunds to management, ensuring documentation is prepared for review and approval

Prepare timely and accurate billing and reconciliation reports as needed

Identify at-risk customers based on established triggers

Coordinate with customers, Sales, Management, and other key business partners to problem-solve issues impacting billing and receivables strategies

Analyze customer requirements, provide education on capabilities, and in collaboration with account team, provide recommendations for structure, membership, and billing to support complex requirements and performance standards

Identify, document, and track trends that may be symptomatic of larger system or process issues; escalate to the appropriate contacts and work with leadership to develop solutions

Comply with and maintain data integrity of confidential information, security policies, company policies, internal controls, and procedures

Help onboard and mentor new teammates and flex as needed, to support the business needs

Job Specifications

Typically has the following skills and abilities:

Two to four years of Account Service or Banking/Accounts Receivable experience or equivalent experience demonstrating the ability to build effective relationships and resolve a variety of issues

Bachelor’s degree in Accounting, Finance, or related field preferred

One year of experience working in an ERP-based Accounts Receivable environment preferred

Active Accounts Receivable Specialist Certification preferred

Solid understanding of basic accounting principles, familiarity with SAP preferred

Strong problem-solving skills, basic accounting principles knowledge, documentation skills, research and resolution skills, data analysis, and multi-tasking skills

Critical thinking and analytical, with a solution-oriented approach to work

Ability to perform detailed work with numerical data, analyze data, oversee assigned tasks and projects, make informed decisions, and meet tight deadlines

Excellent communication and interpersonal skills to effectively communicate with internal and external business partners

Proficient in MS Office applications and using data to provide reports that are clear, complete, and understood by both finance and operations audiences

Must be available to work within the full range of division hours of operation

Clean credit history as reported by credit report

#LI-VISIONCARE

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.

Salary Ranges: $17.85 - $28.88

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.

We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities.

As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees.  VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.

Average salary estimate

$23365 / YEARLY (est.)

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$17850K

$28880K

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What You Should Know About Senior Accounts Receivable Specialist, VSP

If you're an experienced Senior Accounts Receivable Specialist looking to make your mark from the comfort of your own home, VSP Vision has the perfect opportunity for you! As a key player in our remote team, you'll take on essential responsibilities like managing Accounts Receivable and Collections for mid to large-market customers, ensuring everything runs smoothly and efficiently. You'll act as the go-to expert for billing and collections inquiries, providing support and solving complex problems for both clients and internal partners. Your daily tasks will involve everything from billing and cash application to reconciliation and customer research, all while using your analytical skills to navigate any challenges that arise. You'll be the primary point of contact, handling customer relationships and delivering accurate information about the billing process. Additionally, your attention to detail will shine as you prepare timely reports and collaborate with various teams to optimally structure our invoicing processes. VSP Vision values your skills and allows you to bring your strong problem-solving capabilities and knowledge of accounting principles to the table while helping mentor newcomers to the team. With your help, we can maximize cash flow and maintain high customer satisfaction. Bring your passion for finance to VSP Vision, where your expertise in Accounts Receivable will make a difference in our customer's financial experiences!

Frequently Asked Questions (FAQs) for Senior Accounts Receivable Specialist Role at VSP

What are the key responsibilities of the Senior Accounts Receivable Specialist at VSP Vision?

The Senior Accounts Receivable Specialist at VSP Vision is responsible for providing comprehensive Accounts Receivable and Collections services, including handling mid to large-market customer accounts, managing billing inquiries, and performing complex reconciliations. This role also involves working closely with clients to resolve payment issues and ensuring that all billing processes comply with company policies.