Reception - Technician

Eye Doctor's Optical Outlets, a VSP Vision company, has been supporting the eye health of the central Florida community for more than 35 years. Our team is collectively dedicated to providing our patients with the highest level of customer service and quality eyewear at an affordable price. Offering a fun and inclusive work environment, you’ll know that you’re doing work that matters—helping people bring their best vision to life.The primary function of this role is assisting patients of Optical Outlets while supporting the Doctor and Office Manager to ensure excellent patient flow.Attract and retain customers by providing unsurpassed customer serviceGreet customers and explain the process and exam pricing in a transparent wayCheck-in and pretest patients in an efficient and accurate mannerEnsure insurance is properly verified prior to Doctor encounterAnswer phones properly and in a timely mannerAssist in other areas of the office as necessary, including dispensing eyewearServe as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interactionHandle tasks such as adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exactInform Office Manager of any office problems noted by staff, doctors, or patientsPerform all tasks assigned by Office ManagerJob SpecificationsTypically Has The Following Skills Or AbilitiesOne to two years of experience in related fieldWorking knowledge of MS Office packageEffective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiriesEffective written communication skills to clearly document patient visitsExcellent interpersonal and rapport-building skillsAbility to ask appropriate and relevant questions to identify patient needsAbility to listen, process transactions and interact with patients simultaneously in a fast-paced environmentWork Location:3324 W University Ave. Suite AGainesville, FL 32607Salary Range: $12.00 - $15.00Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions.Optical Outlets Benefits PackageTo empower our employees and their families to achieve their human potential, we provide a benefits package with tools and resources to support all aspects of their health—physical, mental, emotional, and financial.Here’s a quick overview of the standard benefits package.• Medical and dental insurance• Free vision care insurance and eyewear discounts• 401(k) retirement plan with employer match up to 3.3%• Paid vacation and holidays• Life, accidental, and disability insurance plans• EAP access for employees and familyVSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities.As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees.  VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.