Senior Analyst, Business Support- (Salesforce Admin Certification Required)

Who we are…

Providers Business Support to cross-functional Marketplace Business and Seller Support Teams. User and Seller-related trouble ticket support and resolution, UAT and business requirement gathering support, and data update-related tasks with the Salesforce Ecosystem

Approved for remote working

What you’ll do:

• Troubleshoots problems by identifying problems; recording issues; distinguishing problems that can be solved internally from problems that need to be directed externally to other teams; identifying training needs; and correcting issues with files and data.
• Supports the execution and implementation of strategic initiatives by evaluating processes and procedures for potential improvement opportunities; working with relevant teams to evaluate initiatives and determining plan capacity and capabilities needed for growth; executing integration plans for strategic initiatives' support of operations; and using metrics to track accuracy and performance to ensure continuous improvement.
• Supports projects by contributing to the team; maintaining project schedules and budgets; mitigating project risks; ensuring compliance with internal and external regulations; understanding project strategy; and working on milestone objectives.
• Reports business area information by analyzing and reporting metrics; identifying trends and errors; identifying and recommending opportunities for improvement; determining performance; and creating reports to provide recommendations to support business decisions.
• Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
• Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
• Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.

Minimum Qualifications:

• Salesforce Admin Certification
• 0-1 year of experience in Hardware/Software troubleshooting
• 0-1 year of experience in Customer Support Experience

You’ll sweep us off our feet if:

• CRM experience and/or certification
• You have IVR/Softphone Admin experience
• Any other previous system or software administration experience
• You have strong tech implementation/troubleshooting background
• You have strong analytical skills
• You have experience supporting multiple projects and supporting various business initiatives
• You have experience building reports or dashboards in any system
• Previous contact center experience​

Flexible, hybrid work
We use a hybrid way of working that is primarily virtual, while remaining near the locations Global Tech calls home. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives and spend less time commuting. Of course, being together in person is an important part of our culture and shared success. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities.

Benefits:

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.