Senior Manager, Change Management - job 2 of 2

Position Summary...What you'll do...The Senior Manager Change Management is responsible for developing and implementing management and communication plans to support the adoption of change initiatives across the organization. This role will communicate change management plans to senior management and leverage resources to implement strategies through cross-functional teams. If you are a storyteller who uses variety to communicate change management initiatives and their benefits to stakeholders, this role is for you!What you'll do...Leadership and Team Management:• Lead, mentor, and develop a team of Operational Readiness Specialists.• Set clear goals and performance expectations for the team.• Foster a collaborative and innovative team environment.Change Management:• Develop and implement comprehensive change management strategies to support customer support initiatives and projects.• Conduct impact analyses, assess change readiness, and identify key stakeholders.• Create and deliver communication plans to ensure stakeholders are informed and engaged throughout the change process.Operational Readiness:• Ensure the customer support team is prepared for new product launches, process changes, and system implementations.• Develop and execute detailed operational readiness plans, including risk assessments, contingency planning, and go-live support.• Coordinate with cross-functional teams to align operational readiness activities with project timelines.• Monitor and report on the readiness status, identifying and addressing areas for improvement.Collaboration & Communication:• Work closely with customer support leadership, product managers, IT, and other stakeholders to ensure alignment on change initiatives.• Facilitate workshops, meetings, and training sessions to support change and operational readiness efforts.• Communicate effectively with stakeholders at all levels to ensure clear understanding and alignment on objectives and outcomes.Performance Measurement:• Develop and track key performance indicators (KPIs) to measure the effectiveness of change management and operational readiness activities.• Conduct post-implementation reviews to assess the success of change initiatives and identify lessons learned.• Provide regular updates and reports to senior management on the status and outcomes of change and readiness efforts.You'll sweep us off our feet if you have...Experience:• 5+ years experience in change management, operational readiness, or a related role, preferably in a customer support or e-commerce environment.• 5+ years experience in leading and managing a team.• Strong understanding of change management methodologies, tools, and best practices.• Experience in project management with the ability to manage multiple initiatives simultaneously.Skills:• Excellent leadership and team management skills.• Strong analytical and problem-solving abilities.• Exceptional communication, facilitation, and interpersonal skills.• Proficiency in project management and change management tools.• Ability to work collaboratively with cross-functional teams.• Detail-oriented with strong organizational and time management skills.Certifications:• Certification in change management (e.g., Prosci, ACMP) is preferred.• Project management certification (e.g., PMP, PRINCE2) is a plus.The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.Benefits & Perks:Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.Equal Opportunity EmployerWalmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.Who We AreJoin Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life. careers.walmart.comAt Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.‎‎‎You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.‎For information about PTO, see https://one.walmart.com/notices .‎‎Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.‎Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.‎For information about benefits and eligibility, see One.Walmart .‎The annual salary range for this position is $117,000.00-$234,000.00‎Additional compensation includes annual or quarterly performance bonuses.‎Additional compensation for certain positions may also include:‎‎- Stock‎‎Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Minimum Qualifications: Bachelor's degree in Business Administration, International Studies, Engineering, Information Technology, or related field and 4 years' experience in communications, human resources, or related area OR 6 years' experience in communications, human resources, or related area.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Leadership of cross-functional task forces or projects, Microsoft OfficePrimary Location...850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America