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Senior UX Designer - CX - Ecommerce - job 1 of 18

Position Summary...What you'll do...Walmart CX Design - Senior UX DesignerAbout the TeamThe Walmart D esign team creates experiences and designs web experiences , tools, and mobile app features for millions of Walmart customers and associates. As a part of the product design team that is at the forefront of retail, you will be responsible for building best-in-class experiences that drive continuous improvement and innovation in the world's largest company. If you are motivated by complex challenges and want to build the future of commerce and consumer services, a Design role at Walmart could be what you have been looking for.As a Senior UX Designer , you will help transform complex workflows and information into easy-to-use experience design. You will use your knowledge of the Design Thinking process to collaborate with partner teams, facilitate conversations, create concepts, run design sprints, and build rapid prototypes to leverage collective creativity. You will focus on growing your strengths in storytelling to present your vision and product design rationale in a compelling, convincing manner to the broader team. You will create and champion a highly usable experience before delivering pixel-perfect designs.As a designer on the Walmart CX Design T eam , you'l l be d esigning omni-channel commerce products and experiences. You will bring together our retail and consumer services for our customers as they interact with us online, in our apps or visiting our stores. You will set the vision for the best customer experience and create a space for cross-functional colleagues to collaborate. You will use your knowledge of the Design Thinking process to collaborate with partner teams, facil itate conv ersations, create concepts, run design sprints, and build rapid prototypes to lever age the collective creativity. You will employ your great strengths in storytelling to present your vision and product design rationale in a compelling, convincing manner to cross-functional partners and the leadership team. While working with partners to deter mine a sh ared plan forwa rd that balances business and technology considerations, you will create and champion an experience that is highly usable before delivering pixel-perfect designs.You will sweep us off our feet if you have...• A robust design aesthetic that brings together brand expressions and systems thinking.• A record of accomplishment working cross-functionally with shipping successful products.• A strategic mindset and a system thinking approach to take the complex and make it simple and deliver well-rounded solutions that meet user needs and business goals.• Ability to explore a variety of design ideas and iterate quickly.• Good presentation and storytelling skills. You collaborate and communicate effectively with teams and partners.• Comfort with ambiguity. You embrace constraints and the unknown; you help discover and define the problem space.• A growth mindset and keen sense of curiosity, always looking to improve things and new ways to do so.• Experience of educating and mentoring designers.You will make an impact by:• Crafting the best experiences for millions of Walmart users and customers.• Partnering with design research to create insightful design solutions.• Constantly balancing business goals with user needs.• Rapid prototyping and experimenting in a fast-paced environment.• Multitasking across different projects and adapting to changing priorities.• Working with our Design System team to expand the component library.• Championing the Design Thinking philosophy throughout the business.• Communicating effectively with kindness and empathy.• Collaborating seamlessly with cross-functional partners.• Creating scalable experiences in partnership with our Design System team.• Championing the Design Thinking philosophy throughout the business.Minimal qualifications:• Degree in HCI, Information Architecture, Digital Design, or similar and 5 + years of experience in product design.• A fantastic portfolio.• Excellent written and verbal communication. Interest, if not experience, in healthcare and e-commerce domains.The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.Perks and BenefitsBeyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO (Paid Time Off) , multiple health plans, and much more.Equal Opportunity EmployerWalmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, ideas, and opinions - while being inclusive of all people.At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.For information about PTO, see https://one.walmart.com/notices .Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.For information about benefits and eligibility, see One.Walmart .The annual salary range for this position is $117,000.00-$234,000.00Additional compensation includes annual or quarterly performance bonuses.Additional compensation for certain positions may also include:- StockMinimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 3 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area. Option 2: 5 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Design certification (for example, IDEOU - Foundations in Design Thinking Certificate), Driving product development in a user experience area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.Primary Location...850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America
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$117000K
$234000K

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What You Should Know About Senior UX Designer - CX - Ecommerce, Walmart

Are you a creative powerhouse with a passion for user-centered design? Look no further! Join Walmart's design team as a Senior UX Designer - CX - Ecommerce in Castro Valley, CA. In this dynamic role, you'll transform complex workflows into intuitive, engaging experiences for millions of users. Collaborate with brilliant minds across functions to innovate and define the future of retail, from web experiences to mobile app features. Your expertise in Design Thinking will shine as you create concepts, facilitate design sprints, and develop rapid prototypes that resonate with users and stakeholders alike. It's all about storytelling here; you'll present your design visions persuasively, ensuring everyone is on board with your ideas. With a strong emphasis on creating omni-channel experiences, you'll define how customers interact with Walmart across various platforms. If you're ready to dive into a culture that thrives on creativity, collaboration, and continuous learning, Walmart wants you! Your background in HCI, digital design, or a related field, along with your robust portfolio and 5+ years of experience, will set you apart as you help champion the design thinking philosophy throughout the organization. This is your chance to craft unforgettable experiences and make a significant impact on how millions shop and engage with Walmart every day.

Frequently Asked Questions (FAQs) for Senior UX Designer - CX - Ecommerce Role at Walmart
What skills do I need for the Senior UX Designer - CX - Ecommerce role at Walmart?

To excel as a Senior UX Designer - CX - Ecommerce at Walmart, you'll need a solid background in user-centered design principles, a degree in HCI, Information Architecture, or a related field, and at least 5 years of experience in product design. Proficiency in prototyping tools, a strategic mindset, and excellent storytelling skills are essential for presenting your ideas effectively. Experience in e-commerce and a passion for creating inclusive digital experiences will be a significant plus!

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What are the main responsibilities of a Senior UX Designer - CX - Ecommerce at Walmart?

As a Senior UX Designer - CX - Ecommerce at Walmart, your primary responsibilities include transforming complex workflows into user-friendly designs, leading design sprints, collaborating with cross-functional teams, and creating omni-channel experiences. You'll champion the Design Thinking process, balance business needs with user requirements, and iterate rapidly on designs based on feedback. Your work will directly impact millions of Walmart customers, making it a crucial role in shaping their shopping experience.

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How does collaboration work in the Senior UX Designer - CX - Ecommerce position at Walmart?

Collaboration is at the heart of the Senior UX Designer - CX - Ecommerce role at Walmart. You'll engage with diverse teams across design, research, and product management to build comprehensive solutions. You'll facilitate discussions, present your design rationale, and work closely with stakeholders to ensure that your designs align with both user needs and business goals. This teamwork fosters a creative environment that allows exciting design innovations to flourish!

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What kind of projects can I expect to work on as a Senior UX Designer - CX - Ecommerce at Walmart?

In the Senior UX Designer - CX - Ecommerce position at Walmart, you can expect to work on a variety of innovative omni-channel projects that enhance customer experiences across web and mobile platforms. This includes designing product pages, optimizing checkout experiences, and developing features that improve customer engagement. You'll also have the opportunity to experiment with design solutions in a fast-paced environment while constantly learning and iterating based on user feedback.

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What benefits are offered to Senior UX Designers - CX - Ecommerce at Walmart?

Walmart offers an attractive benefits package for Senior UX Designers - CX - Ecommerce, including competitive pay, performance-based bonuses, health plans, and a 401(k) match. You'll also enjoy benefits like paid maternity and parental leave, generous PTO, and the Live Better U educational benefit program, which fully covers tuition costs for various educational programs. This comprehensive package reflects Walmart's commitment to supporting its associates and promoting work-life balance.

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Common Interview Questions for Senior UX Designer - CX - Ecommerce
Can you explain your design process for a project?

When answering this question, outline your design process clearly, detailing stages like user research, idea generation, prototyping, user testing, and iteration. Mention specific tools and techniques you use and highlight any successful project outcomes from your process.

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How do you handle feedback on your designs?

In your response, emphasize your openness to feedback and how you view it as a crucial part of the design process. Describe examples of receiving feedback, incorporating it into your designs, and ultimately enhancing the user experience or project outcome.

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Describe a project where you collaborated with cross-functional teams.

Share a specific project example highlighting your role in working with different teams—like product managers or developers. Discuss the collaboration methods you used and how this teamwork contributed to the project's success.

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What is your experience with user testing?

Discuss your various user testing experiences, including types of testing methods you’ve applied, how you gathered and analyzed data, and the impact that insights had on your design decisions.

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How do you stay current with design trends?

Talk about the resources you use to keep up with design trends, such as online courses, podcasts, design publications, or attending conferences. Showing your commitment to continuous learning will demonstrate your passion for the field.

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Can you give an example of simplifying a complex problem in your design work?

Provide a clear instance where you identified a complex problem and your methods for breaking it down. Explain your thought process and the design solutions you implemented to create a simpler, more user-friendly experience.

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Describe your storytelling approach in design presentations.

Explain how you craft your narratives to present designs compellingly. Talk about the elements you include, such as user personas, data insights, and design rationale, to create a connection and engage your audience effectively.

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How do you incorporate accessibility into your design work?

Discuss your awareness of accessibility standards and how they inform your design process. Describe practical steps you've taken to ensure your designs are inclusive, such as conducting accessibility audits or collaborating with accessibility experts.

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How do you prioritize your design tasks in a fast-paced environment?

Share strategies you've developed for prioritization, such as using tools for task management, assessing project impact, and collaborating with stakeholders to align on priorities to ensure timely delivery of design projects.

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What is your experience with design systems?

Discuss your involvement with design systems, including any contributions you made to developing or maintaining them. Detail how utilizing a design system has improved workflow efficiency and consistency in previous projects.

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