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Senior UX Designer - Sr Design Program Manager, Research Operations - job 5 of 6

Position Summary...What you'll do...About the TeamJoin our award-winning design team and help us shape the future of retail. Our mission is to bring dignity and access to all through design excellence to all regardless of zip code or bank account. We design richly compelling experiences that improve the daily lives of millions of customers - whether they are at home, in our stores, or on the go. We also craft world-class experiences that enable our merchants, suppliers, sellers and 2.1 million in-store associates to deliver great value to our customers on a daily basis.This opportunity is in Bentonville, Arkansas where we are growing our amazing design community in our new, state-of-the-art campus.As a member of the Design Ops team, you'll wear a number of hats and will craft new processes that will enable the Design Research team at the world's largest company to run more smoothly. We are looking for a resourceful self-starter with an operational mindset and experience in design research. If this sounds like you and you're excited about enabling an award-winning design team at the forefront of retail to develop it's experimentation muscle, you could be a great fit for our first Sr. Research Ops Manager.As a Sr. Research Ops Manager, you will report into the Head of Design Operations and work closely with the Head of Research and other partners across design and research.A few examples of what you'll be responsible for:• Managing backlogs and caring for design priorities• Working with design leadership to plan for upcoming work and future studies• Managing contract renewals for all research tools• Support recruiting and participant experience for research studies• Oversee multiple in-person experiments each quarter• Building out protocol for how to run effect tests and overseeing a program designed to train designers how to run their own studies• Tracking research studies across the portfolio• Coordinating the setup of an in-person research lab space for designers to rapid prototype and test new concepts• Creating playbooks and documenting best practices• Onboarding new team members to the Design Research teamYou'll make an impact by:• Solving problems big and small with curiosity and patience• Creating flexible processes that drive efficiency• Anticipating and caring for team challenges as they arise• Caring for team rituals that strengthen our design communityYou'll sweep us off our feet if:• You have a deep understanding and love for design research• You have experience supporting a Design Research practice in a large organization• You are an Airtable expert• You're a process nerd who is energized by addressing friction in the research process and enjoys jumping into the weeds of day-to-day research activity• You are driven by empathy and motivated by the opportunity to impact the day-to-day experience of designers and researchers• You collaborate naturally, operate independently, and are comfortable giving and receiving feedback• You produce great work with quick turnarounds and multitask effectively across different activities• You are highly organized and have great attention to detail• You enjoy working in a fast-paced and ever-changing environment• You're excited by the prospect of supporting the teams that are directly shaping the future of retailPreferred Qualifications• Minimum of 5 years of work experience in Design Operations, Research and/or as an experienced design program manager.The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.Perks and BenefitsBeyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.Equal Opportunity EmployerWalmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.#experiencedesignAt Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.For information about PTO, see https://one.walmart.com/notices .Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.For information about benefits and eligibility, see One.Walmart .The annual salary range for this position is $90,000.00-$180,000.00Additional compensation includes annual or quarterly performance bonuses.Additional compensation for certain positions may also include:- StockMinimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 3 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area. Option 2: 5 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Design certification (for example, IDEOU - Foundations in Design Thinking Certificate), Driving product development in a user experience area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.Primary Location...702 Sw 8Th St, Bentonville, AR 72716, United States of America
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What You Should Know About Senior UX Designer - Sr Design Program Manager, Research Operations, Walmart

Join Walmart's dynamic design team as a Senior UX Designer - Sr Design Program Manager, Research Operations, and help shape the future of retail in Farmington, AR! In this role, you'll be a pivotal member of the Design Ops team, working to streamline processes for our renowned Design Research team. Your contributions will directly impact the way millions of customers experience shopping, whether they’re at home or in our stores. If you have a passion for design research and enjoy crafting efficient workflows, this is your chance to shine. You'll be managing design priorities, overseeing research tool contracts, and coordinating in-person experiments that help our talented designers innovate effectively. Plus, with your knowledge in creating protocols for testing, you’ll play an essential part in training your colleagues to run their studies! This position is perfect for a resourceful self-starter who thrives in fast-paced environments. You'll also be celebrated for your empathy and collaborative spirit as you support a team dedicated to improving lifestyles through design excellence. Don’t miss the opportunity to grow in a role where every day is unique, and you can feel good about shaping the retail landscape for the better.

Frequently Asked Questions (FAQs) for Senior UX Designer - Sr Design Program Manager, Research Operations Role at Walmart
What are the responsibilities of the Senior UX Designer - Sr Design Program Manager, Research Operations at Walmart?

As a Senior UX Designer - Sr Design Program Manager, Research Operations at Walmart, your responsibilities will include managing design backlogs and priorities, planning future studies with design leadership, overseeing research contracts, supporting the recruiting process for research studies, and facilitating in-person experiments every quarter. You will also create operational protocols and documentation while onboarding new team members, ensuring that our research efforts run smoothly and effectively to drive better design solutions.

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What qualifications are needed for the Senior UX Designer - Sr Design Program Manager position at Walmart?

To qualify for the Senior UX Designer - Sr Design Program Manager position at Walmart, candidates must have either a bachelor's degree in a relevant field along with three years of experience in UI/UX design or alternatively, five years of pertinent experience without a degree. Additionally, familiarity with design operations within large organizations, proficiency with tools like Airtable, and a robust understanding of design research practices are preferred qualifications that strengthen your application.

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How does the Senior UX Designer - Sr Design Program Manager at Walmart impact design processes?

The Senior UX Designer - Sr Design Program Manager at Walmart plays a crucial role in enhancing design processes by creating and maintaining efficient workflows that enable the Design Research team to carry out effective studies. By anticipating challenges, documenting best practices, and overseeing the onboarding of new members, you'll help cultivate a culture of collaboration and innovation, ultimately improving the quality of design work and user experiences.

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What skills are beneficial for a Senior UX Designer - Sr Design Program Manager at Walmart?

Key skills beneficial for a Senior UX Designer - Sr Design Program Manager at Walmart include strong organizational capabilities, a keen attention to detail, and exceptional multitasking abilities. A passion for design research, coupled with an operational mindset and empathy towards team dynamics, will ensure that you effectively support and uplift the design community. It’s also important to be collaborative, adaptable, and comfortable with giving and receiving constructive feedback in a fast-changing environment.

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What can candidates expect from the work environment as a Senior UX Designer - Sr Design Program Manager at Walmart?

Candidates can expect a vibrant and fast-paced work environment as a Senior UX Designer - Sr Design Program Manager at Walmart. The design team operates in a collaborative atmosphere where innovation is highly encouraged, and flexibility is key to addressing the evolving needs of the research and design processes. Additionally, working on a state-of-the-art campus in Bentonville, AR, you’ll be part of a culture that values diversity, inclusion, and a commitment to continuous learning and improvement.

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Common Interview Questions for Senior UX Designer - Sr Design Program Manager, Research Operations
Can you describe your experience with managing design research projects?

When answering this question, focus on specific research projects you've managed, detailing the objectives, methodologies used, and outcomes achieved. Discuss how you prioritized tasks, managed teams or stakeholders, and ensured that the research aligned with organizational goals, exemplifying your ability to lead projects effectively.

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How do you ensure efficient communication within a design research team?

To respond effectively, highlight your strategies for promoting open and clear communication. Talk about tools you use for collaboration, how you schedule regular check-ins, and your approach to providing constructive feedback. Mention the importance of fostering an inclusive environment where team members feel comfortable sharing their thoughts and ideas.

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What strategies do you implement to improve the research process?

Discuss specific processes you've improved in past roles, such as streamlining workflows or introducing new methodologies that enhanced productivity. Provide examples of how these changes led to better outcomes for the design teams and resulted in more effective consumer insights.

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Describe a time when you faced a challenge in your work and how you overcame it.

Use the STAR method to explain the situation, task, action, and result. Choose a relevant example that showcases your problem-solving skills, emphasizing what you learned and how you successfully navigated the challenge, and how it contributed to your growth as a professional.

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What tools or software do you find essential for design research, and why?

Identify the tools you are proficient in, such as Airtable, user testing software, or data analysis programs. Explain how they enhance your research capabilities, improve tracking, and assist in data organization, and how your familiarity can benefit Walmart’s design research goals.

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How would you prioritize multiple projects in your role?

When discussing project prioritization, explain your approach to evaluating the urgency and importance of tasks. Share your methods for balancing competing deadlines, using real examples to illustrate how you help the team stay focused and aligned while delivering quality research results.

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What is your philosophy on fostering a creative and productive design environment?

Talk about the importance of maintaining balance between creativity and productivity. Highlight how you encourage team collaboration, allow for experimental approaches to research, and create a safe space where designers can confidently share and test ideas without fear of failure.

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Can you provide an example of how you have adapted to changes in a fast-paced work environment?

Share a specific instance where you had to adjust your workflow or methodology due to sudden changes or shifts in project direction. Emphasize your agility, willingness to embrace change, and ability to lead your team through transitions smoothly.

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What role do you believe empathy plays in design research?

Discuss your understanding of empathy in the context of design research. Share examples illustrating how a deeper understanding of users’ needs and experiences can significantly influence design choices and lead to more humane, inclusive, and impactful outcomes.

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Why do you want to work with Walmart's design team?

In your answer, emphasize your alignment with Walmart’s mission toward inclusive design and community impact. Talk about your passion for retail design, and how your values resonate with the company’s commitment to accessibility and diversity in the design process.

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