(USA) Operations Manager - Floor (fashion, Import, Jewelry, Regional, Returns, Sam's, Wm.com, Hmsc) - job 6 of 9

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Job Description SummaryThis position is responsible for the management of the facilities operations for a JLL client in the New York City, Long Island, and Stamford (CT) areas. Candidate is expected to effectively manage engineering staff and partner with other service teams to deliver an outstanding customer experience.Client Relationships• Proactively develop and manage client relationships, ensuring that expected service levels are achieved.• Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.• Deliver an exceptional quality of service to the client, as reflected by client feedback.Service Delivery• Manage the sites in accordance with all agreed policies, procedures and contract scope.• Identify opportunities for improved operation to drive efficiencies (process and cost) and make recommendations to the Senior Facilities Manager for consideration.• Ensure compliance with all health and safety, environment and risk management policies and procedures that relate to the site.• Manage repairs and maintenance, minor work efforts, and other requests and tracking to completion.• Support the move team during building moves, adds, and changes by attending site as required and acting as the building key point of contact/escalation.• Manage vendor performance ensuring services are delivered in accordance with the contract and to agreed standards. Document and escalate instances of poor performance.• Coordinate internally with other teams which may include A/V, IT, print services, security and capital projects.• Lead projects for small scale construction activities.• Support the sourcing SME and Senior Facilities Manager through the vendor contract procurement processFinance Management / Cost Control / Profitability• Deliver management reports as requested.• Achieve or exceed financial targets and ensure effective, efficient and economic operation of assigned responsibilities.• Ensure that operational expenditure for the site is managed within agreed budgets and identify efficiencies where possible.• Manage the budgeting, accrual and forecasting processes for the site under your management.• Prepare current financial year budget spend reports (actual vs. budget, variance etc.) as requested.• Manage payments to vendors where applicable, using available systems, complying with all relevant policies and procedures.• Help to develop and approve the annual capital plan for the sites, interfacing closely with the client representative.• Ensure compliance within delegated financial and contractual authorities.Leadership/Staff Management• Lead, manage, develop and supervise a professional friendly, creative, energetic, and detail-oriented team in the delivery of service excellence.• Provide excellent on-boarding, training, and team building.• Actively support an environment of teamwork, cooperation, performance excellence and personal success.• Participate in the individual performance management program and personal development planning for members of the team.• Act as an ambassador for JLL, adopting and maintaining the firm's core values of Teamwork, Ethics and Excellence.Estimated total compensation ran for this position is:97,900.00 - 142,000.00 USD per yearThe pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.Location:On-site -Melville, NY, New York, NYIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:• 401(k) plan with matching company contributions• Comprehensive Medical, Dental & Vision Care• Paid parental leave at 100% of salary• Paid Time Off and Company Holidays• Flexible and Remote Work Arrangements may be availableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.