Manager, Brand Operations - Onboarding

New York, NY

ShopMy is a platform used to effortlessly integrate all aspects of creator marketing, from talent discovery to brand collaboration and monitoring. The world’s leading brands have established robust creator marketing programs with us because we enable brands to discover new creators, execute gifting campaigns, provide commissionable codes, and manage communications all in one (beautiful) place.

Additionally, ShopMy has attracted the attention of today’s most popular talent- These creators utilize ShopMy to build digital storefronts from a catalog of millions of products, chat directly with top brands via ShopMy’s mobile app, and generate commissionable links for their audience. To date, ShopMy creators have earned tens of millions in commissions.

ShopMy is committed to finding the strongest candidates who share their passion for delivering exceptional product solutions to elevated brands and creators.

About the role…

Our onboarding team is growing! 

ShopMy’s Onboarding team facilitates a seamless integration of luxury brands onto ShopMy's SaaS platform. As a member of this team, you manage the onboarding of multiple brands concurrently and effectively prioritize action items through technical implementations. Additionally, you are expected to provide clients strategic guidance in achieving optimal outcomes during the critical initial stages of their ShopMy partnership. 

The compensation for this role will be between $90,000-$130,000 annually.

Responsibilities..

• Create, establish, refine and iterate our implementation process to accommodate scale
• Nurture client relationships from the point of sale to the "go-live" date (2-8 weeks), ensuring a smooth handoff to the Client Strategy team
• Multi-task effectively, managing multiple accounts with the highest level of care
• Connect the dots on feedback and bugs, escalating to our engineering team promptly
• Champion a culture of transparency and alignment through the onboarding process and implementation period
• Guide clients on platform utilization and provide insights into the early stages of their partnership journey
• Above all else- make sure client’s needs are comprehensively met during this pivotal time with ShopMy’s team

Our non negotiables…

• 5+ years of experience in onboarding implementation in SaaS or e-comm field 
• Bachelor’s Degree
• Technical expertise to understand back-end integrations and liaise between ENG and clients
• Expert level understanding of Microsoft Excel
• A history of thinking bigger picture, connecting dots, and being service-oriented
• Incredible note taking skills with high attention to detail- little things matter!
• Ability to provide a welcoming environment for new clients with vigor and excitement
• Exceptional communication, interpersonal, and relationship building skills

Additional skills & attributes we’d like to find…

• Consistent over achiever for your clients/customers
• Project management skills 
• Passion for speed, efficiency, and beautiful technology
• Early stage startup experience

ShopMy offers a bundle of benefits on top of being a great place to work. 

Our teammates are provided benefits such as:

• Medical & Dental Coverage at 70%
• Equity in ShopMy
• Flexible PTO
• 14 weeks of parental leave
• Reimbursements up to $200/month to spend on teammate outings
• 401k program (3% automated contribution from ShopMy!)
• ClassPass Membership
• Company retreats
• Opportunity to monetize your influence- all employees build out a ShopMy page!
• Birthday PTO