ACE Sales Agent - ACE Rental - MSP Airport

Join Ace, a premier and internationally operating rental agency! With over 300 licensed locations in over 45 countries, Ace is now the largest system of independent rental car agencies worldwide. Ace Rent-a-Car Minneapolis is located on-site at Minneapolis International Airport and is a subsidiary company of Walser Automotive Group, a 26-rooftop automotive dealer group based in Minneapolis, MN.

As a subsidiary company of Walser Automotive Group, Ace employees have access to top-ranking benefits through Walser such as PTO, Maternity-Paternity-Adoption Leave, Pet Insurance, Medical & Dental Insurance, 401k, and so much more! As an independent franchise, Ace employees have the benefit of a small, local team feel with access to competitive, comprehensive benefits through our parent company Walser Automotive Group.

Compensation: $20.00 per hour plus incentives based on product sales 

How do our Sales Agents Drive Impact?

- Greet customers, prepare the rental agreement, provide customers with maps and other information needed 

- Offer optional products and services to the customer according to his/her needs 

- Handle all telephone and email inquiries in a friendly and helpful manner 

- Provide excellent customer service in all customer contact situations according to our quality standards 

- Organize the daily reservations according to the available fleet 

- Complete deliveries and pickups of vehicles to and from corporate accounts 

- Maintain cleanliness in the office area 

- Complete daily lists and report to the Manager 

- May be required to cover Kiosk responsibilities as needed 

- Company provided uniform to be worn at all times 

- Must wear safety eyewear at all times when entering a service area  

- Must wear slip resistant footwear in service areas (when applicable) 

- Embrace and exhibit Walser CORE values 

- All other duties, tasks and/or projects as assigned

• Must be at least 18 years of age  
• High school diploma or GED 
• Minimum 1 year customer service experience is preferred  
• Must have basic computer skills and knowledge of Microsoft Office Applications 
• Exceptional interpersonal skills required 
• Demonstrates strong verbal and written communication skills 
• Strong organizational skills and the ability to multi-task 
• Must have the ability to manage stressful or unusual situations in order to maintain good customer service 
• Must have the ability to adapt in a fast-paced environment 
• Must be able to work a flexible schedule including day and/or evening hours 
• Proficiency in English and Spanish preferred but not required 
• Ability to communicate in other languages (Portuguese, Russian, German or French) is a plus 
• Must have a valid driver’s license and acceptable driving record

• Medical, Dental, Vision coverage & HSA/FSA
• Paid Parental Leave (Maternity, Paternity, Adoption)
• Adoption Assistance Program
• Life Insurance and 401K with Employer Match
• Pet insurance and Employee discounts
• Access to our Employee Resource Groups, such as: Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser 
• The opportunity to volunteer through the Walser Foundation -The Walser Foundation: Our Community Mission - YouTube

We proudly operate on a set of Core Values which drive our decisions and actions on a daily basis. They are:

- Do The Right Thing – Nothing is worth compromising a relationship. 

- Lead By Example – Be willing to help no matter how difficult the challenge. 

- Display Positive Energy – A good attitude is highly contagious. 

- Be Open Minded – The only thing that is constant is change.  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.